Dear Kitae,

I would appreciate a refund as the time of delivery has stretched beyond my time of need.

Since these leads nowhere, how can we get our money back?

Let me guess. The cost of creating even enough docks to cover backers is more than the amount of money you took in. That's embarrassing and you don't want to tell us and really wish we would just leave you with the money and go away.

Is that close?

While my $179 pledge might be considered a flash in the pan in the midst of overall production costs, this is a significant amount of money to have spent for someone in my position, especially when there has been absolutely no return on the transaction.

Not only that, but your actions (or perhaps more importantly, lack thereof) are coming across as showing a total lack of respect for those who have opted to back this project by not providing even small, regular updates. Kickstarter displays your last online date underneath your profile image, so we are more than aware that you have been around this page over the past month as the frustrated comments build up.

To reiterate what David said - bad news is still better than no news. I had held off from being too critical of the delay for a long time, but this is becoming a frustrating experience.

Remember a bad news is still better than no news.

Kitae, it makes it really hard to support and defend you when you don't publish any updates, because it just shows that you don't care and have moved on (whether it is true or not, and I hope/know it's not)

"Decided to use kickstarter funds to fund an around the world cruise and buy a lot (A LOT) of candy. I can't help but feel I've forgotten to do something."

# from this site. http://investing.businessweek.com/research/stocks/private/snapshot.asp…

Has anyone tried calling them? 408-320-9015

Can we get a refund and ditch this scam?
Projects (and (lack of) project management) like these has stopped me from using kickstarter. Shame.
Back to the original question - how do we get our money back?

It would seem along with not being able to budget and drastically underestimating the requirements to deliver, you also struggle with calendars. Let me help, "weekly updates" usually means withen 7 days....at a stretch 1 a week can go from Monday through the following Friday. It is NOT us waiting over 2 weeks each time you drip feed us with little to no information, each time a different issue. Our patience is wearing thin

I have successfully disputed this charge with my credit card company, and have been refunded. The statute of limitations is 120 days for almost all credit card transactions, so I encourage any of you wondering if you got ripped off or not to pursue the same avenue since time is set to expire for those of us who bought in early.

I was excited about the concept of this dock and even more so when I saw one that worked when I was at MacWorld (I forgot what it is called now). I was glad to be part of something.

Are you afraid to tell us that you got stuck on a step? Getting stuck is part of the process and keeping our backers informed is an important part of being part of something together.

Now I just feel like you wanted our money and wish we would go away.

I'm souring to kickstarter.

Any info. Please!

Kitae, you are abusing your position. We're not asking you to step out of your office into a hail of rotten eggs. We're merely asking you to keep us informed. We can see that you've done a lot of work on prototypes and fundraising. Why can't you do a little work and give us regular updates? If you make no progress in a week, just tell us so.

Update?...
In Germany we say "verarsche"

Kitae You are being unfair now. If you say you are going to update weekly then you MUST keep your word. Your sponsors deserve better than this from you. We trusted you to the extent of backing your project. It is the least you can do to report back to us. PLEASE DO IT !

Update please.

Kitae - could we get an update? I appreciate that no Kickstarter project is a guarantee, some of them run into difficulties as you have, and some of them fail. However, I don't see any excuse to not at least update your backers on a regular basis. If that's all I end up getting for my money then it's disappointing but at least I know what happened, and you may find many backers are a lot more understanding if you tell us what's going on, LandingZone or no LandingZone.

I'm sounding like a stuck record here, I know...

Should have called the company infinitelyWaiting not infiniWing....too long between updates!!

It has been one month since I posted that I would like a refund. I have not received any response or guidance on where to contact to get the process started. If by May 15th I have not been refunded or responded to I will take legal action. You did not meet the goal (time frame) that I pledged my money to.

Friday again....

I'd had enough as well.... I'd like a refund. I think we've been more than patient. At this point, I fail to see the 'upside' for those of us who had faith in this project long before this mess. I'd much rather go look for another project to fund and/or another docking station for my MBAir.

Several months past due with no clear end date, refunds should be sent out.

Refund requested.

So its Friday....

Wait. "Save this project"??? By that do you mean that it may not finish at all?

Can you start posting regular updates? Just a weekly "this is what happened since the last update, this is what's happening for the next week".

Otherwise, I feel like I'd like a refund as well. As it stands, I use my MBA on a Thunderbolt Display and this tool might not be useful anymore.

Refund Requested

Refund requested as well.

Congratulations on the successful meeting and MOU. I'm looking forward to getting the final product.

Idea is great, kick starter is an awesome idea to help people make ideas a reality. Problem is the timeline was incorrect. Although I don't all the hoops you have to jump through I do know I was told a ship date of March and now it's looking to be mid year with no te set in stone. By the time the station is shipped it will be horribly out of date. Needs USB 3.0 and Thunderbolt to stay fresh. I am sorry but I would like a refund, although I am pulling my financial backing I am still cheering for you morally.

1. Kickstarter does not offer refunds. A Project Creator is not required to grant a Backer’s request for a refund unless the Project Creator is unable or unwilling to fulfill the reward.

2. Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill.

I would say at this point that, from the evidence presented thus far, the definition for 'unable to fulfill the reward' has been met. I am sorry that this didn't work out, it was promising. Please let us know your plans for refund. Thanks.

Refund requested.

Hello Kitae,

your Message was very surprising for me.
How ist it possible that goal in kickstarter is 50.000,- $ and you have spend one million and have a lack of 500.000,-$!???
Are you a dreamer?
I hope for all that the contract with the great OEM will come to success.
Delivery time is not the most important for me. Run production and get the docking station is my personal goal.
I know very good to start a great project will cost much money and time. That's the reason wy i have sympathy.
In addition you have good nerves to inform over 400 backers that you have such kinds of problems.
I 'm anxious to the next news

Kitae,
Stay the course ...
I became a backer to support the kickstarter model with high hopes and low expectations in tow. Pleasantly surprised to see you have had significantly greater investment sources than those provided in kickstarter. Surprised that others might not appreciate the risk in 'venture' capital and i would say this is more of a kickstarter disclosure issue than yours.
I hope your OEM efforts prove successful as the need for product like LandingZone is not satisfied competitively, yet.
Thanks for the update and all I ask is that if your OEM efforts fail to be responsively transparent so that I can bury any remaining hope and pursue alternative solutions.

It's really unfortunate that you guys have not been able to deliver on your plan. It's clear you are underfunded and now seems unlikely that you will be able to secure funding to build the docking station. Like others it's extremely disappointing that the first project I decided to back in Kickstarter looks as though it will never be produced. The most discouraging part is your lack of communication and the absence of transparency until a couple days ago. It's a bummer for you guys and a bummer for the backers.

I see it like Jim J!
I want to refund and I want my money back!
You did not keep your promises, because of them I gave you the money.
At a consequence I want to have my money back.
Regards.

Hi Kitae,
Thank you for the update. Even though the news is not good, I appreciate your transparency. I will remain patient and hopeful to receive my 11" LZ when you do begin production. This is a new product development and supply chain introduction effort. It is not easy. I have worked in electronics NPI for 26 years and I understand the challenges that you are facing (and are not visible to the Backers here). Stay the course and hang in there. If your financial plans come through, I know this will be successful. These NPI projects always take much longer than expected.

Given that this is now going to be 8 more weeks at a minimum, I will like my refund back and I will be pursuing another option. There are others out there much closer to delivery, and frankly with the post below this is already becoming out of date with the thunderbolt devices now on the market. I pledged my amount for the MBA 11 understanding the ETA for delivery was in February. You are saying from your most recent update it is going to be be June/July. Unacceptable. Any other supplier/retailer who performs this poor performance and estimation would be willing to provide a refund. I would like to and expect the same. Not only is this losing creditability from a LandingZone company, but frankly KickStarter as well. This was the first pledge i made, and probably the last.

This looked like a great idea when I pledged for 2 LandingZones for my 11" MacBook Air. However, now that I see our contribution was so small compared to actual investment required, I can see that we are also probably a huge burden on the project, basically all the initial units effectively given away to the KickStarter investors.
When I first pledged, not having Thunderbolt support was not a big deal but now it is and with new MacBook Airs rumoured, let's hope the LandingZone is not out of date before production starts.

Now we know this project is on a scale that was not clear from the Kickstarter funding. Given that the project has now spent nearly a million dollars, it's hard to see why the Kickstarter goal was just $50,000. I thought that this was a designer's hobby project. My guess is that Kickstarter was used to assess the potential demand. Well we've shown the potential demand and we'll be rewarded with a substantial discount if the project succeeds. However, I don't think we were properly alerted to the risk at the start of this project. I hope that Kickstarter can learn from this and that some way can be found to impose greater openness on fund raisers. Given how unimportant our contribution was, I can see that Kitae Kwon had more important people to write updates for. Naturally, I sincerely hope that Kitae Kwon succeeds in bringing the LandingZone to production. I still need a cool docking station.

This is getting suspicious. Was expecting to receive the product around end of March (now) and we can't even get a real update from Kitae. It's been two weeks since his last post which said nothing. Takes only a minute to post something to keep everyone happy. Was excited about this project and now I'm thinking it will never happen and I'm out some $$$. Sad.

How do we get our money back?

Hi Kitae - when can us backers expect an update? Knowing whether LandingZone is still viable would be useful. I'd still like to get it, but if it's not going to happen I'll look at other options (of which there aren't many of course). Whatever's going on, we need more frequent updates.

This is becoming a joke........

Well, it is end of the week you have promised the update. So what is the story?