Mass Production Update
Dear Backers,
We are very pleased to announce that all units have finished manufacturing and are now on their way to their fulfillment facilities around the world. It’s been a big effort though we are also very happy that every single backer will receive their units at the same time (depending on local postage speeds).
As we mentioned they will be sent by air freight to each fulfillment center and then sent locally from there. The company we have been working with on this has been Shipwire. Their service has been incredible in helping us set up 7 order fulfillment facilities in Asia, North America, Europe and Australia. This has allowed us to navigate all the import duties and potential issues that could arise with sending out thousands of units. Moving forward, it also allows us to get units to customers quickly and efficiently no matter where they are located in the world.
The basic time line for the units is as follows:
Units leave Hong Kong – 12th September
Airfreight arrives in local countries in order to pass customs – 15th-20th September
Units travel from the airport to their local fulfillment centers – 21st September
Units packed out into shipping boxes ready for delivery – 22nd – 25th September
We have made all adjustments to address changes received up until last weekend. Therefore all units should arrive as per the addresses you provided to us. Naturally some places take longer to deliver than others, therefore please allow ample time for delivery before emailing us with any problems.
We have thoroughly enjoyed having you all along side us on this entire experience. We deeply appreciate all of your support and suggestions that have helped us make a great product.
We will be also sending you all out a survey about a week after you’ve received your unit. We personally hate filling out surveys, for this reason we’ve made it under 60 seconds to complete. This will allow us to analyze your impressions and feedback of our product. In return you will receive an extra discount code upon completion of the survey.
We also setting up a dedicated email address for Kickstarter backers. This is the quickest way for us to answer any questions related to your Kickstarter rewards, shipment or any technical questions:
kickstarter@hiddenradiodesign.com
Lastly, we’d just like to give a round up of some quotes from our beta testers to whet your palate:
“When I took it out of the box it just worked! I lifted up the cap and it when in to pairing mode, linked up with my phone and I was going, couldn’t be easier!” Stephen
“The 360 sound really fills up my room” Mark
“I wasn’t sure my phone would find it as I have about 6 BT devices on my cell phone though as soon as I lifted the cap it connected, nice” Mary
Thanks again,
John + Vitor
5,358
Backers
$938,771
pledged of $125,000 goal
0
seconds to go
Funding period
Nov 19, 2011 -
Jan 18, 2012
(60 days)
- First created · 61 backed
- John Van Den Nieuwenhuizen 372 friends
- Website: hiddenradiodesign.com
Pledge $20 or more
20 backers
You're awesome, really! Every dollar helps get us closer! You'll get a Hidden Radio micro fiber MP3 pouch and cleaning cloth. We’ll also send you an invite to our San Francisco or Milan Launch party + you’ll be listed on our website as a contributor.
Estimated delivery: Feb 2012Pledge $99 or more
199 backers All gone!
EARLY BIRDS Help us get the ball rolling! We will only be offering 199 Hidden Radios + BT Speakers in metallic silver at this discounted price. Be the first to get crystal clear sound in your home for only $99. At this discounted rate we just ask that you help us get the word out! FREE global shipping included.
Estimated delivery: Mar 2012Pledge $119 or more
3085 backers
ON BOARD You’ll be one of the first to get the HiddenRadio + BT Speaker in metallic silver. This will normally retail for over $175 but you will be able fill your room or apartment with booming sound at a discounted price. FREE global shipping included.
Estimated delivery: Mar 2012Pledge $229 or more
1562 backers
THE PAIR You’ll get two units in your choice of metallic silver or graphite black. One HiddenRadio will fill a room with booming pure sound, two can fill a home. FREE global shipping included.
Estimated delivery: Mar 2012Pledge $449 or more
276 backers
PARTY PACK II If you missed the limited edition pack you can still get 5 units in your choice of color without the individually numbered version. This is a huge discount as they will regularly sell for $175 each! With 5 units you can pass them to your friends or fill the house, patio, garage or wherever with great sound in a compact form! FREE global shipping included.
Estimated delivery: Mar 2012Pledge $449 or more
100 backers All gone!
PARTY PACK you’ll get 5 units in your choice of color, including one individually numbered limited edition unit. ONLY for Kickstarter! With 5 units you can pass them to your friends or fill the house, patio, garage or wherever with great sound in a compact form! ONLY 100 units available! FREE global shipping included.
Estimated delivery: Mar 2012Pledge $659 or more
25 backers All gone!
SPECIAL EDITION WHITE you’ll be the first to receive 7 units in your choice of colors. Including a special high gloss white edition. FREE global shipping included.
Estimated delivery: Mar 2012
Comments
Creator William Barnes on September 26, 2012
C'mon guys, WTF is the deal?
Creator tcww on September 26, 2012
Have they shipped, and will we get tracking info?
Creator YYzSimon on September 26, 2012
If the units left from HK on Sept 12th, I should be able to receive them in Shanghai (China Mainland) by now, correct? Do you provide tracking numbers?
Creator William Barnes on September 25, 2012
Any updates? Stuff was supposed to have shipped by now right?
Creator Jose Maria Volio on September 25, 2012
have the units shipped? are we getting tracking info?
Creator Rafael Ataide on September 25, 2012
news?
Creator Fares Fayad on September 24, 2012
So no reply by email and no reply here...
Creator Fares Fayad on September 22, 2012
You mention the following address kickstarter@hiddenradiodesign.com to contact you and get the quickest reply regarding shipments: it has been exactly 12 days (same day as this post) since I emailed you and I'm yet to hear back!!!
Creator Shoji Kawano on September 21, 2012
Please tell me your schedule updated.
Creator Ryan Mathe on September 19, 2012
Question --
I have changed addresses since purchasing this. I have changed my address with the postal service, but since I'm not sure how you guys are shipping these, I am a little worried it might go to the wrong place... any help?
Creator Horace Tsang on September 17, 2012
Just got email reply from John and Vitor, they said the unit will be shipped out on 24-Sept as shown in this update. Well... I have told them I am living in HK and it seems there is no difference and all units must leave Hong Kong anyway. Well, let's see.
Creator Kenneth on September 16, 2012
@John:
Read the timeline given again.
Creator John on September 14, 2012
Hey Guys~
why I haven't received the product yet?
Creator Horace Tsang on September 13, 2012
I am in Hong Kong but why I haven't received the product yet?
Creator elPiotr on September 13, 2012
very very good ... can't wait to take them with me at flycamp to fly my heli with music :-)
http://img850.imageshack.us/img850/6369/pic1av.jpg
PS. will be possible to connect two of them to a single iphone ?
thank you
Creator Krista Leigh on September 12, 2012
you guys are really really awesome and handle all communication extremely well. grateful for all that you've done! soooo excited to receive your product :)
Creator Trung Lac on September 12, 2012
Awesome work! Looking forward to seeing what else you guys come up with in the future.
Creator Zach Magoon on September 11, 2012
Way to go guys! Looking forward to cranking it up! All the best.
Creator IDKU on September 11, 2012
Darn - I'm going to be out of the country when this ships and will only be able to envy you all for a little while.. ;)
Creator Rae O'Kane on September 11, 2012
J&V - congratulations on your success!!! I'm totally pleased with how this went. Thank you for making sure we get a solid product and for keeping us informed. I can't wait to see this waiting on my doorstep. Great job!!!!!!!
Creator BarryG on September 10, 2012
so glad you took your time with this project.. I've backed too many that rushed the product to the backers and they broke or were of inferior quality.. Can't wait to get mine and see this out to retail after.
Thanks for the great update...
Creator appfreak on September 10, 2012
Really happy with the management of this project. One of the most pleasant Kickstarters to follow of the ones I've backed
Creator Adeiko on September 10, 2012
Well, it seems everything is going great! Will everybody recieve a tracking number or it will be coming to our house unnoticed?
Creator Gustavo Santana on September 10, 2012
"set up 7 order fulfillment facilities in Asia, North America, Europe and Australia."
I thought there was going to be a fulfilment center in São Paulo (South America)
Creator williamli on September 10, 2012
Units leave Hong Kong – 12th September...
any idea how the units will arrive back to me in Hong Kong?
Creator Torje Øivand Olsen on September 10, 2012
Wow. Really professional. Can´t wait to get it! I hope you will have lots of success with this product on the open marketplace outside of kickstarter as well. You deserve it.
Creator Marcus Puchalla on September 10, 2012
Can't wait to give them a try :)
Thanks for the update.
Creator Benni Klomfass on September 10, 2012
great!
Creator Tom Minton on September 10, 2012
Sweet! Can't wait!
Creator Henry Wong on September 10, 2012
Dear John and Vitor,
Will all units leave Hong Kong and then ship to the address that we gave you before ?
I am just a little bit concern because i am living in hong kong and the shipping address is also Hong Kong LOL ?!