Kickstarter

Creator Elbert Or on November 27

@Brett Did you at least receive a response from Kickstarter? I still haven't received my product, nor am I holding my breath for it at this point, but I am just curious to know what Kickstarter has to say about it.

Creator Brett Brooks on November 10, 2012

I don't think Tim actually has anything to do with it anymore. At some stage during the project I suspect he decided to distance himself from it. There was no message on kickstarter about him leaving the project or anything.

I'd never trust another project he is involved with. The lack of communication and him mysterious leaving the project just seems like a well planned rip off.

I've tried contacting and got no response.

Creator Patricia Petrus on November 9, 2012

Anyone had any luck contacting the man behind the scene? seems like his answer on twitter is:
All the InfiniteLoop stuff is now being handled by John over at @HiddenRadio

Creator Inez on October 12, 2012

I never received my infinite loop. When will it be sent out to me? I live in The Netherlands. If they will not ben sent out anymore please refund the amount I have backed this project for.

Creator Ray Culver on October 1, 2012

@timgushue - is the con man behind this scam. Don't expect a response.

Creator Mikael Arvola on September 21, 2012

I did get one white pair of these some time ago, but did not receive the black ones. It is unfortunate that the project seems to have either died or been partially a fraud, the idea is still good.

I have been happy with the larger one, it works for 10" tablets more or less as promised. It's stiff, but it needs to be fairly stiff to work with a big tablet without giving, so I expected as much. The mini isn't quite as useful, since the suction cup is sub-par (which I expected pretty much). However, I have been able to mangle it to work as a 7" tablet stand reasonably well.

I can also add that I've backed dozens of projects on Kickstarter, and this is the only one that has let me down. The lack of communication is inexcusable, so I have no sympathy for anyone associated with InfiniteLoop, but realistically you have to expect some projects to fail despite funding. It's always a risk, regardless of if it's an investor backing it or a crowd.

Creator Brett Brooks on September 18, 2012

@Rich Seriously, don't let this project deter you from kickstarter. This was my first project and it is the worst. I've backed a lot of other projects and all have delivered.

Sucks big time that this project was basically a con and there's nothing that can be done about it though.

Creator Rich Huhn on September 17, 2012

All units shipped in March? Hmm, I quess mine is on a very slow boat from...!
No more Kickstarter for me. No support for the backers.

Creator Brett Brooks on August 24, 2012

@James There has been no updates for a while now. People have emailed and got no response. The website no longer exists. So yep, this project was basically a con. No idea where the original guy has gone. Would be interesting to find out though and ask him what happened.

Creator James Whittaker on August 22, 2012

Where is my product? This guy basically took my money and did a runner. Total con that is basically fraud.

Creator Leo Castillo on July 29, 2012

So it seems this project has died a horrible death. Pretty sad how this turned out.

Creator Brett Brooks on July 25, 2012

I really do feel sorry for people who have not received their infinite loops yet. Website no longer exists, no response to emails, no updates on kickstarter, no reply to comments made here. It's clear that this project was a dismal failure.... shame it took $82,658 to discover that.

I did receive my items but they were either broken or nothing like what was advertised. They didn't work as advertised and are now in a storage box being unused.

I have had no reply from emails I sent to websites who covered the infinite loop when it was in the funding stage. Seems noone is interested in doing a follow up to show what a failure this was and how people who have paid money have received nothing.

Worst thing is... noone seems accountable. Seems pretty easy to make a kickstarter project, promise the world and then make off with the money with no explanation.

With all the successful projects I've backed on kickstarter, this is definitely the WORST. Total waste of money.

Creator Jeff Weston on July 24, 2012

I have still yet to receive my White Loop. Please advise ASAP.

Creator Kantis Väisänen on July 24, 2012

...Aaand the http://getinfiniteloop.com website doesn't exist anymore. Kinda fitting, seeing how I didn't get anything. Stay classy, team Infinite Loop.

Creator Djin Park on July 23, 2012

I would like to recommend you to try your credit card company. I had filed a refund request twice then got refunded. FYI, I never received a set of products I backed and if you did, your credit card company won't get you refunded. I am so disappointed of this project (and the creator) that I do not want to look at this page any once more. Adios!

Creator Ronald Aliwarga on July 22, 2012

suckssss

Creator william leclercq on July 16, 2012

July 15
Hey, I'm still waiting, too. You shipped the units 4 months ago, so I think I should have received it over a months ago. Please contact me and give me further information.

Creator Tristan Goguillot on July 12, 2012

I received the black iPad+iPhone stands "in time" (with the extra-delay everyone had for the black version).

The iPad stand is ok for me. 1 or 2 wire inside, I don't really care, the flexibility is good I think. No suction cup but the clips hold the tablet pretty well (ipad or galaxy tab).

The iPhone stand is disappointing because of the succion cup which is very bad quality. Not to add that the succion principle is not that good, expecially if you have an iphone case thet has not a perfectly flat surface. But the flexible thing is not too bad so I guess that with some hack it could be transformed to something useful.

Not the most successful project for sure, but the ipad stand is not that bad :)

Creator Brett Brooks on July 10, 2012

@Merv
Please don't judge other kickstarter projects based on this terrible one. I've backed a number of other projects and all have been handled professional in a timely matter.

I think we just all got screwed on this one.

I haven't had a reply from kickstarter after I emailed them with more specific details.

Creator Merv Griffin on July 10, 2012

Like many others nothing ever received here in the UK
I am afraid that I would not recommend kickstart to anyone

Creator Brett Brooks on July 5, 2012

I emailed kickstarter as well. Had to give a second reply to get past the default "please check the project due date" etc response.

Creator bluestorm on July 4, 2012

I mailed Kickstarter and you should do that too!
I hope that here is a way to get a refund.

Creator Tanner Lubuk on July 3, 2012

i wouldn't count on getting a refund sadly luca, the best thing i can think of for anybody that has yet to get their product would be to email kickstarter and file a complaint against this project and maybe if enough people make a complaint they could contact the project team of this shady project in hopes of getting your money back that way

Creator Luca Piantoni on July 3, 2012

How can we get a refund? that's nothing less than scam

Creator Liam Bowles on July 3, 2012

Yeah I feel scammed.. Never received the products, and no replies to emails/messages to the project team/company.

Not that it seems to matter (as InfiniteLoop clearly isn't listening anymore), but this situation is a clear breach of kickstarter's Terms of Use: 'Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill.'

Creator Tanner Lubuk on July 3, 2012

i feel bad for anybody that never received they're piece of crap stand that doesn't even work that well. i just checked their website and it appears to be down so i think it's clear that they scammed people who didn't ever receive their stand

Creator Inez on July 3, 2012

I did not receive my infinite loop. Have they been sent out to The Netherlands already?
Can I withdraw my pledge? I have found something else now. Thanks for a quick reply?
Inez van der Voet

Creator Hel-DC on June 27, 2012

Still waiting for mine too. Received a reply to an email on April 23rd saying if I hadn't received my infinite loop in a week, let them know and they'd resend. Nothing since, and I've emailed again 3 times.

Creator Rich Huhn on June 27, 2012

Nothing here either. Would be nice to receive refund instead of product with so many negative comments.

Creator Rich Huhn on June 27, 2012

N

Creator Avinash S. on June 24, 2012

still waiting for mine here in Toronto, Canada

Creator Kantis Väisänen on June 24, 2012

Still nothing. Ho-hum.

Creator Brett Brooks on June 24, 2012

I've just emailed gizmodo and wired asking them to update their stories about this kickstarter and how terribly run its been. Almost 12 most and all there is to show is a dodgy product and people who still haven't received their items.

Creator Brett Brooks on June 24, 2012

I'm really surprised to hear that there are people that still haven't received their items. I thought I was harshly done by with receiving the broken item. My items are still in their boxes, looked at once then put back and never used. It's a failure or a project and product. $82k wasted.

It's extremely pathetic how badly this kickstarter was run. Especially after the amount of media coverage it received at the time. Tim seems to not want to be associated with this anymore and instead we have to try to deal with a faceless company who doesn't seem to reply or even care.

Creator Luca Piantoni on June 21, 2012

Never received mine, after about two months...

Creator Elbert Or on June 20, 2012

Now I feel bad after reading all these comments...this was the first Kickstarter project I decided to support, and I still haven't received the product or any word from the people behind the project. I'm fine with longer wait times, I just wish they'd give word and be upfront on what's what.

Creator Elbert Or on June 20, 2012

Now I feel bad after reading all these comments...this was the first Kickstarter project I decided to support, and I still haven't received the product or any word from the people behind the project. I'm fine with longer wait times, I just wish they'd give word and be upfront on what's what.

Creator Aurelien on June 12, 2012

June and still nothing as well, have sent emails and haven't heard back from the guys.
I'm not sure how they will arrive judging by the comments I've read here, for $75 I can expect a perfect product, if that's not the case I might look into filing a class-action lawsuit.

Creator Djin Park on June 5, 2012

It's June and I haven't received the product. I sent them several emails and they never get back. I don't understand where this is going to but I am getting impatient. Please reply back Infinite team!

Creator Brett Brooks on May 29, 2012

@Fab Grin I'm not sure why you got a black one instead of a white one. You won't get the suction cups though as noone got those. Somewhere along the line they decided to not include them. No actual update was given when this decision was made.

A lot of decisions / short cuts were taken when the product was manufactured and none of us were told about the changes.

I've had responses when I have emailed, though they didn't solve my issues.

Truth is this project was a failure and ultimately none of us got what we pledged / paid for.
:(

Creator Fab Grin on May 29, 2012

Hi ! I finally received my infinite loop, but it was the black one instead of the white one (pledge $35). And there were no suction cups ! I then sent 2 mails a week apart but never received an answer. How can I get what I paid for ??

Creator Brett Brooks on May 26, 2012

@Amish Yep :( I'm disappointed as well. I've given up even trying to get a replacement as I fear they are all as cheaply put together.

Such a shame. So much potential with this project and it's failed.

Creator Amish Solanki on May 25, 2012

@Brett Brooks my 4' loop finally came here in Canada. It's just like the second one you received. It is sticky and it pretty much came apart at the connector (it's very cheaply put together). Needless to say I'm quite disappointed in this.

Creator Henri Clinch on May 21, 2012

I am not trying to attack Chinese vendors, so let me try to explain my point better. I do not think Chinese vendors are a problem, per se. As you point out, they are making many, many products, and capable of making items on par quality-wise with any other manufacturer. What I meant was that it can be incredibly difficult for a small startup to find those quality vendors. So I have noticed that some kickstarter projects have these really great prototypes, and may have gotten attractive bids from a vendor. But the final delivered product fails spec. The sheer number of Chinese vendors, and the very, very low bids many of them can offer is a trap for any business, especially a small one.
Still, I agree the Infinite Loop team is completely on the hook for full responsibility and if the vendor manufactured and delivered subpar products, that should have been better addressed and better communicated.

Creator James Whittaker on May 21, 2012

Still waiting for mine..... Anyone had a delivery yet in the UK?

Creator Oliver Wong on May 17, 2012

@Henri Clinch
I must disagree with your point of Chinese vendors popping up several times as weak points in quality. The majority of mass production of products nowadays is made in China, from iPhones to rubber bands, PC components to pencils. The factor that effects the product quality is what measures the company has taken to ensure the quality, e.g. Which materials, which factories, QC etc.

Blaming China for poor quality nowadays is just too naive, its like blaming all bacteria for diseases - which might have been true hundreds of years ago, but not now.

I think the Infinite Loop Team should take full responsibility from poor communication to products.