Hi ! I finally received my infinite loop, but it was the black one instead of the white one (pledge $35). And there were no suction cups ! I then sent 2 mails a week apart but never received an answer. How can I get what I paid for ??

@Amish Yep :( I'm disappointed as well. I've given up even trying to get a replacement as I fear they are all as cheaply put together.

Such a shame. So much potential with this project and it's failed.

@Brett Brooks my 4' loop finally came here in Canada. It's just like the second one you received. It is sticky and it pretty much came apart at the connector (it's very cheaply put together). Needless to say I'm quite disappointed in this.

I am not trying to attack Chinese vendors, so let me try to explain my point better. I do not think Chinese vendors are a problem, per se. As you point out, they are making many, many products, and capable of making items on par quality-wise with any other manufacturer. What I meant was that it can be incredibly difficult for a small startup to find those quality vendors. So I have noticed that some kickstarter projects have these really great prototypes, and may have gotten attractive bids from a vendor. But the final delivered product fails spec. The sheer number of Chinese vendors, and the very, very low bids many of them can offer is a trap for any business, especially a small one.
Still, I agree the Infinite Loop team is completely on the hook for full responsibility and if the vendor manufactured and delivered subpar products, that should have been better addressed and better communicated.

Still waiting for mine..... Anyone had a delivery yet in the UK?

@Henri Clinch
I must disagree with your point of Chinese vendors popping up several times as weak points in quality. The majority of mass production of products nowadays is made in China, from iPhones to rubber bands, PC components to pencils. The factor that effects the product quality is what measures the company has taken to ensure the quality, e.g. Which materials, which factories, QC etc.

Blaming China for poor quality nowadays is just too naive, its like blaming all bacteria for diseases - which might have been true hundreds of years ago, but not now.

I think the Infinite Loop Team should take full responsibility from poor communication to products.

Any suggestions for getting the suction cup to maintain better suction?
Also, of all the kickstarters I have backed, this was the only outright disappointment. I don't know if my expectations were incorrect, but the product doesn't nail the promise from the original video. A larger issue I have noticed throughout kickstarter is many projects have really nice prototypes, but when they get down to mass production, either inexperience (or the vendor), starts to sabotage things. Not to make generalizations, but Chinese vendors have popped up several times as weak points in quality. I'm not sure what kit materials kickstarter provides, if any, but in the longterm, choosing a good vendor is going to make our break products.

@Oliver Wong,
Yep my thought exactly. There's been nothing from Tim, the original designer in a LONG time. Instead all contact has been moved to a headless "Infinite Loop" person / team / company. No updates, extremely impersonal approach. I can only assume that Tim is long gone. Perhaps he left after his design was modified and someone else took it over? I imagine if he was truly passionate about the product and had any say then we would of been updated more and he would of pushed for a much higher standard of quality product.

As it stands, I'll never buy another "Infinite Loop" product. If I find out who the people are behind it, I won't buy their products either. My friends have heard all about it too.

Could of been an awesome product and in all honestly if Tim / The Infinite Loop people had of been straight with us throughout the project then it wouldn't have been so bad. Modifying the product though so drastically from what was advertised without saying anything is just deceitful in my opinion.

@Brett Brooks,

The product turned out to be nothing like the one advertised, they could have at least told us about the changes.

To me it seems that they are trying to cut cost on everything and bail out.... Really disappointed.

Got a reply back.
Hi Brett,

sorry to hear it wasn't up to your expectation. The Infinite loop has one wire through it to make it more maleable.

Thanks

So the video on the project home page showing the "patented dual core" didn't happen. What a sham.

I posted earlier about the black infinite loop I received. i.e. the fact that it was basically broken when it arrived and I also discovered that there appeared to be a fault as there was only 1 metal core inside the loop instead of two as expressed in the original project description.
Images I posted previously:
How the loop arrived - http://dl.dropbox.com/u/364559/infiniteloop01.png
Showing the single metal core, not two - http://dl.dropbox.com/u/364559/infiniteloop02.png

I contacted info@getinfiniteloop.com about this and they said they would ship a replacement out.
The replacement arrived today and I find that it has the EXACT same issues. However the new / replacement loop seems to be made from a different product as it is extremely sticky / greasy to touch.

Both loops side by side - http://dl.dropbox.com/u/364559/newinfiniteloop01.png
and, surprise surprise the inside of the new / replacement loop - http://dl.dropbox.com/u/364559/newinfiniteloop02.png

So whats going on here?
The dual metal inside is a lie as well? Surely I didn't just get faulty products out of all the ones that were made?

I'm going to email them again and ask what the heck is going on, but seriously... this project just gets worse and worse.

The mini loops started to fail now even with the drop of moisture on the suction cap..... Not sure what the point in keeping it here is for..... Sigh, really disappointed.

Worst product and service ever. I have $75 worth of junk, and get no response from these con artists.

Still waiting for mine in Canada.

Still no response on my post or the email from the Infinite Loop team.

@Donnie You are lucky. I'm still waiting for my Loops...

I wanted to update everyone (since I posted a few days ago) that the Infinite Loop team reached out to me. They shipped me the Infinite Loops and I received them yesterday (Friday). I'm very happy to have received my iPhone and iPad infinite Loops. I really like both products. When I first saw the suction cup...I was oh no....but I've been using it for the past hour and it has worked just fine. This has always been one of my favorite Kickstarter projects. I thought they did a nice job of boxing both products and very happy to have received them. I just wished it hadn't taken so long. I wish the team good luck as they move forward. Thank You!

I still don't have my (black) Infinite Loop, either. I'm half frustrated and half angry, but still waiting for the product to see how the products really are, especially, because the team said the ones who got bad products are more vocal and most of customers were happy with the product. Who knows if I will be one of those lucky happy ones? Well... If I will only get the loops in my hands!

Anyway, I felt a sudden urge to see the guy's smiling face on the bottom right of the page but, unfortunately, I could only find out that he changed his face pic to the Infinite Loop logo. I wonder why.

I can't really see anything Kickstarter can do. They are in the same boat as us if the project leaders aren't communicating.

I think you'd be better off to get your friend bloggers to post about this project and how terribly run it was. It's the people running this project who are at fault, not Kickstarter.

I still don't have my infinite loop. I've emailed them twice in the last week and I've gotten no response. I emailed Kickstarter and the comments back were useless. Essentially they say sorry you are on your on. I'm going to try to get friend bloggers to post their comments because it really shows that Kickstarter doesn't care about helping us reach out to the Infinite Loop team. Sad really sad, I've supported Kickstarter on several projects but I just might be finished backing projects because of their lack of interest in assisting me in reaching the Infinite Loop team. I expected Kickstarter to at least assist in resolving the issue of no communication on my emails.

@James Try emailing info@getinfiniteloop.com
Responses from that email seem to be slow, but they do seem to get back to you eventually. Took me around a week to get a reply.

I STILL don't have my Infinite Loop. Who can I contact about this? I'm in the UK if that matters.

Is anyone reading these comments one of the 8 $500 backers? I'm curious if they have had any news on the red loops. As far as I know there's been no update or progress report on them.
$500 is a lot to lay down, especially seeing how disappointing the loops have turned out.

@Tony Lu This was my first kickstarter project as well. Please don't let this one stop you from exploring other projects on kickstarter. I've backed a number of other projects that have been funded and the people deliver what is promised.

Another disappointed backer for this project. My iPhone loop's suction cup doesn't last no more than 1 minute. Even after I moistened it. This is my first project on this site, probably is my last one too.

I haven't received anything yet, and reading the other comments, I'm not sure if I even want to. Oh well, I guess I got taught a lesson about what kind of projects to back, anyway.

Seriously, guys, why attach a suction cup that won't do anything? I mean, WHY? I would be less disappointed if you just came clean and told us that what the problem was instead of pretending that everything is okay.

A stative for my smartphone is all I wanted. If you can't deliver that, you might as well deliver nothing at all.

Hey folks, the people behind The Infinite Loop replied to my email. Thanks for the quick feedback. Having said that, I found myself using the big loop the last few hours and the more I used it the more I sorta liked it. Seems to be the most stable stand when on a bed. I actually think that's where it's going to be based now. The iPhone lasted much longer than I thought it would on the mini loop (more than 15 mins) but the phone can still suddenly drop off, so I still don't think I can trust it. It's kinda cool when it works though. I did find myself playing with the mini loop in terms of stretching it and bending it; I think I might be able to have some other non-suction cup use for it. So in closing, the whole thing did not meet the best expectations but it's not as bad as I thought.

Just got a reply to my email. Have provided details, a replacement is apparently being sent.

Still no reply to my email on the 13th asking how I get my faulty black loop replaced.
Very dodgy...
http://dl.dropbox.com/u/364559/infiniteloop02.png

I probably wouldn't care so much if the people behind this project were honest and up front. The lack of communication on here and their lack of replies to genuine questions is really disappointing though.

@Virgilio Rodriguez Jr I haven't contacted Kickstarter yet. Might actually do that now and see what they say.

Howdy ho, got my black Infinite Loops today. I was sort of dreading it after hearing everyone's comments. Here's what i found:

1. The black rubber is VERY greasy. Touched it the first time and ick. Washed my hands. Touched it again, washed it again. I have a feeling i will keep doing this a few more times. Having said that it seems to betting less greasy as we go.

2. First time i saw the suction cup and i said holycrap that looks extremely cheap. Got on the bed, put my naked iPhone on and sure enough after a few seconds it fell. Moistened it and it stayed longer than i expected. I tried shaking it and it still stayed on. However any slight force from the slide can dislodge it. So it kinda works but i wouldn't trust it.

3. Yes it's almost impossible to shape the mini loop just like the video and the renders. This thing seems headed for the novelty category and stay barely used in the drawer.

4. Let's go to the big loop. As expected, no suction cups. The "i backed infinite loop" message is in tbe plastic molding, not the loop itself.

4. Does the big loop work? Yes it does. But it's not as versatile or nice as i thought. I'm not sure if ill actually use it. Which goes to the final one...

5. The biggest disappointment of them all: as many has discovered, the loop doesn't split. I have no idea why they couldn't make this happen, all you needed is some kind of connector for the plastic mouldings. As many has said this was a major factor in getting this thing. I would have really wanted the capability to rolll this up. With that feature gone, this thing now feels a bit unwieldy to bring around.

So overall? The project lived up to some expectations, and it wasn't as bad as i thought. It also wasn't as good or as adequate as i thought it would be. The communication behind this project seemed to be pretty bad as well, i think they might have realized this project wasn't a great as they planned out to be and bailed.

Too bad though, if somebody actually delivered what was shown exactly in the video, this would've been a super kickass item. For now it's usable and a smidge below adequate. My challenge is that someone out theres will take the promise of this project and actually doing it right. There's a real winner here if it really achieved what it promised to be. For now, this one isn't it.

Well after seeing all the issues people are having and since the 30th hasn't hit I am not gonna start my official complaining till then but here is what I read on the Kickstarter help section.

If I am unable to complete my project as listed, what should I do?

If you are unable to fulfill the promises made to backers, cannot complete the project as advertised, or decide to abandon the project for any reason, you are expected to cancel funding. A failure to do so could result in damage to your reputation or even legal action on behalf of your backers.

Now if enough of us are upset with this poor quality of service, legal actions can be taken if the product doesn't meet the descriptions advertised and at a tune of $82,658 which is how much he was funded that can not be a good way to start a business with a litigation from your fist set of backers. Has anyone contacted Kickstarter in regards to these issues yet?

Still waiting for my loops. I sent an email a few days ago... No response. Not too happy with this company

Hello, I have just received my full $75 package, with both black Iphone and iPad loops. After the other customer feedback I was prepared, and the product had no surprises for me.

My impressions:

The iPad loop have a small clip with the message "I backed the ininite loop", but strangely the small iPhone loop does'n have any message on it.
- is this intentional or is it an oversight ?
All I read from other backers posts is unfortunately true:
o The loop is excessive hard to fold
o The suction cap of the iphone loop is unable to secure the iphone. When I tried , the iPhone dangerously FALLS down after a couple of minutes, since the caps is unable to hold it (my bumper protected the iphone from the fall). I am sure I will not use it, unless I will receive an upgraded attach system, since the risk of breaking down the iPhone, if it jumps down from a table, is high with current cap.
o Either the loops CAN'T be folded in horizontal spiral form as seen in the video. The gum is too hard.
o The band strip with velcro is too long when iPad is put in portrait position.

But the really, really worst thing for me is that...
o The extrusion material is GREASY. Touch it and your hands will be greasy exactly like after you have moulded the wax. And it is difficult to remove it even washing out you hands.

- Did you check to ensure that the substance IS NOT TOXIC ?

Apart from this latter "feature" that will prevent to use at all the loops, the concept is nice, everithing else is as expected.

My advice:

As Backer I don't regret of supporting this project, even if I will not use any of the loops. Any project is a very difficult enterprise, and there are always mishaps. This is what we have to pay to be the first to have an object, on the contrary to wait and get at the shop. This Kickstarter project did not run smooth. The team run into a lot of problems, compared to other project I backed.

However the Infinite Loop Team should keep in mind that backers are their most precious resources, and that loosing credit now will mean loosing credit for any future project of the team. So I expect that the Team will try to to improve the product, since this is their enterprise. I don't think that once shipped all the boxes they will stop any production, and they will forget the entire idea and product, but rather they will build new improved (hopefully!!!) samples to reach the shops, and grow their finances. Well, that day I expect that the Team will remember the bakers that allowed all this to start, and will offer the improved version at conditions that "can't be refused" ;)

I know to be full of expectations...

Best Regards

I really don't understand the lack of communication with this project. Numerous reports of unanswered emails, comments on here that have never been addressed or answered.

So many people backed this project and believed in it. Heck a lot of us STILL want to believe in it... but damn you guys are making it harder and harder.

I have yet to receive anything. Any idea when it will arrive ? Or if it was shipped ?
Povl H. Pedersen, Denmark

@InfiniteLoop
Can you give us details on how exactly we go about getting replacements?
You give no actual information in the last post on how we do it.
I sent an email and got no reply.

Brett - don't hold your breath. I have sent messages, posted here, Facebook, and twitter, and no response. Ever.

Does anyone know the turnaround time for email responses from info@getinfiniteloop.com ?
I sent an email on the 13th. So far no response.

I find my infinite loop for ipad is great - I simply didnt unfold or move it from the position it came in. makes for an attractive stand at least.

on the iphone lopp front, I read the reviews and set my expectations pretty low, and they still werent met. its too thick, too stiff, and the suction cup doesnt work. it might have worked better if you designed and engineered it independently of the large loop because all it seems like youve done is just cut shorter lengths to the ipad loop and put a suction cup on the end.

hopefully in the future you have ironed out these problems and can deliver a product that works better.

First of all I want to say that usually i don't complain about things or posting comments criticizing other in forums etc but right I feel that I have to say some things to the infinite loops project leaders. I read most of the comments and I know that I'm going to repeat the things that other people said already.

I got my infinite loop and mini loop yesterday, and I was really happy. I was waiting for it since last July, expecting that production will start in August and I will get my loops in the end of October, beginning of November, got them in the middle of April instead. I wouldn't mind even if I was waiting until July or August if the infinite loops that I got was the product that I backed up and advertised last June/July.

1. IT'S SIMPLE. IT'S VERSATILE.
--------------------------------------------
Simple maybe, versatile not really. I was trying for hours today and didn't really succeed to do anything that I could use like a stand for my mobile with the mini loop.
The Infinite loop for tablet is a little bit better and usable but...

2. IT’S MOBILE
---------------------
...none of them is really mobile and especially the infinite loop for tablets. I was expecting that i would have them everyday with me in my messenger bag, but it is impossible.

3. Modular
----------------
In the FAQs you are saying "Can you join more that one loop together?
YES, it is designed as a modular system so you may connect many loops together to come up with new uses."
How can it be modular when you cannot not combine them, it is 2 separate products and will be like that forever in the way that they are produced. Suction caps and clips are stuck on them and you cannot even drag them because you have the following result like @Brett Brooks
http://dl.dropbox.com/u/364559/infiniteloop01.png
http://dl.dropbox.com/u/364559/infiniteloop02.png

4. PLEDGE $75 OR MORE
------------------------------------
People that backed up for $75 got the half of the things, where are all the suction cap and clips that was supposed to be attached on the loops? Special printed message?

So what I really want to say is that 1,233 people believed you, backing you with three times the money that you had as a goal, waiting for nearly a year, getting something totally different with the loops that was advertised getting the half of the things promised and finally something that it is not usable like should be.
Don't get me wrong but i really like the idea of the infinite loops and I still think is a cool product/idea but when people trust you and support you, you have unfortunately or not to deliver that you were suppose to. Infinite loop is the first project that I backed up and i would do that again, but having exactly the same expectations, receiving the product that was advertised.

So you should do something about it right? Replacing the product with a fully working one? I hope that means a new product and the product that was advertised a new version of infinite
loop. Because " Besides replacing your product with a fully working one, we will also get you the new version super discounted whenever it will be available." is a little bit unfair for all backers.

Sorry if I said too much and my post is too long. Infinite loop is still a great idea and i hope that it will be the product that was advertised.

I was waiting for this kind of sincere 'official' statement (which must be much better if they announced it earlier.) I am still waiting for the product but will try to resolve the problem more gently if there is any, as they show their responsibility and respect to their backers who backed them with trust. Thank you!

Can complaints be sent through kickstarter? or they wouldn't do anything about it? This was my first project backing so I don't know how it would work.

i dropped 75 for this joke...

Well there we go.. I have paid $75 + p&p to England for two useless pieces of bendy plastic.
My iPhone 4 has fallen off the suction cup every time and my iPad just keeps slipping of the other. I can't get the Velcro strap tight enough and I have to balance the iPad in such a way that if I move it it just falls down. Not happy at all with this project. I have backed over 20 projects from KickStarter and this has to be the worst yet.
Do the job properly gentlemen or not at all is my advice to you..
Good luck

http://via.me/-n39sri