Kickstarter

Greetings from UDS,

We are now are Fococon 8 marking the completion of the Foco project - Thank you for your support for our projects here on Kickstarter - We truly appreciate it!!

We are very grateful for all our backers being a part of the Foco process and for the great feedback. We have shipped out all Focos and there has been amazing feedback on the product. Thanks to our backer feedback we have addressed some manufacturing/quality control/assembly line process issues that were noticed and we have now gottena new batch of Foco. We are now very excited to be releasing Foco for sale NOW at www.udsproducts.com.

We are super excited to be back to launch a new Cable Management accessory project called "Snable - A better way to manage your cords/cables" and we would like to give our previous backers the first opportunity to grab the early bird spots of which there are 260 available. Below you will find the project link and some images.

Project link - Snable

Some Images of Snable

Please take a look, grab a pledge and help us spread the word.

Questions, concerns, issues or "I have not received my Foco"

We are currently working with backers who have not received their pledge rewards. We are here to do what we can to help. If you have not received any tracking notification check your spam folder. The notification will come from "uruniquedesign@gmail.com" so also check your junk mail. We have a dedicated Foco email "Foco@udsproducts.com" where you can contact us to help with any questions you may have. We are here to help.

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Thanks again for your time and support and have a great day. Cheers!!

Greetings from UDS,

Thanks again to all our backers for all your time and support we truly appreciate it!!

Status report:

1) Shipping update

We are coming to the end of this project. Almost all Foco have been shipped out - If you have not received yours or any form of shipping notification please contact us at foco.udsproducts.com. We will be announcing Fococon 8 shortly and that will officially mark the end of this project on Kickstarter.

2) Support for backers

If you are having any issues at all with your Foco performance we have set up a dedicated email address to help. Please contact us at Foco@udsproducts.com - (please make sure to include your kickstarter backer name). We want you to know that we are here to work with you to make sure that your Foco works as intended. Contacting us at the dedicated email address will help us log issues and improve our processes.

3) Retail

We have revamped our website at www.udsproducts.com. We will begin retailing Foco within the next week. We are already selling our very popular PuGoo pads so drop by and grab one or two before they are sold out :-)

4) Feedback

The feedback/pictures we have been receiving have been awesome! We are glad to see people are loving their Foco and using them with other devices :-)Please keep them coming and continue to spread the word to help us as we enter the retail space :-)

We could not have done this without you our backers and we will always be grateful for that. Thanks again to everyone for all their time and support. Thanks also for all the great and supportive comments and have a great weekend. Cheers!!

                                               Go FOCO GO!!!!!

Greetings from UDS,

Thanks again to all our backers for all your time and support we truly appreciate it!! 

Status report:

1) Shipping update

We have shipped all Foco except for backers who did not fill out their surveys or add international shipping cost. If you have not received any shipping notice or your Foco you probably fall into this category. Please contact us at foco@udsproducts.com.

International backers who have not yet received their package but got their shipping notification we ask that you be patient as USPS processes your delivery.

2) Support for backers

If you are having any issues with your Foco performance we have set up a dedicated email address to help. Please contact us at Foco@udsproducts.com - (please make sure to include your kickstarter backer name). We want you to know that we are here to work with you to make sure that your Foco works as intended. Contacting us at the dedicated email address will help us log issues and improve our processes.

3) Retail

We wanted to make sure that backers were taken care of before entering the retail space. We are currently working out the logistics and setting up our website (www.udsproducts.com) to begin offering Foco to the general public. We will only be offering the black Foco as the white ones were only available on Kickstarter.

4) Feedback

The feedback/pictures we have received has been awesome! We are glad to see people are loving their Foco and using them with other devices :-)Please keep them coming and continue to spread the wordto help us as we enter the retail space :-)

We could not have done this without you our backers and we will always be grateful for that. Thanks again to everyone for all their time and support. Thanks also for all the great and supportive comments and have a great weekend. Cheers!!

                                                      Go FOCO GO!!!!!

Greetings from UDS,

Thanks again to all our backers for all your time and support we truly appreciate it!! We are at the end of Fococon 7 having all backer rewards except for the categories listed below:

Where we are:

1) Feedback

Thanks to you backers together we have been able to bring Foco to life. We are loving the positive comments and the pictures being sent of Foco in use. Please keep sending them :-) We are also glad to see Foco being used with different devices like iPhone 5 and other tablets.

2) Shipping update

We have shipped out 98% of the backer rewards and the only ones we have not shipped out are as follows:

a) Wrong shipping address

b) No survey filed out

c) No international shipping funds sent

We have sent out messages to backers who fall into the categories above. Please contact us so we can send you your rewards. We want to take care of our backers before we move into Fococon 8.

We ask that international backers please be patient as USPS gets your packages to you. USPS only tracks the packages until they leave the US. So when the package leaves the US it will appear as if it is stuck in one spot. This just means it is has left the US.

3) Support for your Foco

Now that you have your Foco we want you to know we are still here to help with any issues you may have with your Foco. We have created an email address strictly to collect feedback on Foco and help our backers have the best experience possible with their Focos. The email address to contact us is Foco@udsproducts.com. We are here for you.

4) "How to use Foco" video. 

We put together a short simple video above showing how to use Foco. If you have any questions please contact us at Foco@udsproducts.com.

5) Purchasing more Foco

Many backers have asked if they can purchase additional units. Until we launch Fococon 8 we will still allow our backers to purchase additional units at the Kickstarter pricing (apart from the early bird price). Just contact us at foco@udsproducts.com and let us know how many you would like. This is for project backers only and only available till we get to Fococon 8.

Thanks again to everyone for all their time and support. Thanks also for all the great and supportive comments and have a great weekend. Cheers!!

                                                           Go FOCO GO!!!!!

Greetings from UDS,

Thanks again to all our backers for all your time and support we truly appreciate it!! We are working through Fococon 7 which is shipping to backers.

Where we are:

1) Thanks to everyone who has received their Foco and for all the positive comments via Kickstarter, private messages or emails through our website. We are very glad that you are enjoying your Foco and thank you for hanging in there with us :-)

2) We have shipped over 85% of the backer rewards. We had a software gliche and had to change shipping service to Endicia so we are back on track. Outstanding backers include:

a) Wrong shipping address

b) No survey filed out

c) No international shipping funds sent

As we get to the names we will inform you of your particular situation. We are working through the remaining orders to make sure all rewards are shipped because we move into Fococon 8.

3) We also want our backers to know that we are here to help resolve any issues you might have with your Foco just send us a message at foco@udsproducts.com. Without you we would not be here so we will work with backers to ensure everyone is satisfied :-)

4) "How to use Foco" video. We have been working on shipping and apologize for not posting the video yet. We will post it once we are done with shipping. As with many new products there is a slight learning curve but once you get used to using Foco it will be a breeze to use.

Thanks again to everyone for all their time and support and we will post another update as we get to the end of shipping. Thanks again for all the great and supportive comments and have a great weekend. Cheers!!

                                                      Go FOCO GO!!!!!