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Funded! This project successfully raised its funding goal on October 4, 2012.

    1. Totoro-avatar.small

      Creator Jackalgirl 2 days ago

      Hi, Mattie -- I'm also someone who hasn't gotten any replies, including to a message sent via Kickstarter itself. But you've made a good point regarding spam filters and whatnot. So I'm trying a different originating email address. Hopefully, that's been the problem all along. Wish me luck!

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      Creator Randolph Boucher 4 days ago

      Randolph Boucher 5 days ago
      Pledge $50
      Thursday Oct 4 : Pledge date
      Wen Nov 28: Got samples
      08/03/2013 9:13 PM ---Email sent --- No reply
      01/04/2013 3:41 PM ---Email sent --- No reply
      08/04/2013 8:50 PM ---Email sent --- No reply
      May 13, 2013 ---Email Sent (with selection, again like first 3) --- No Reply
      Fri May 17:NOTHING!

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      Creator Randolph Boucher 4 days ago

      Randolph Boucher 5 days ago
      Pledge $50
      Thursday Oct 4 : Pledge date
      Wen Nov 28: Got samples
      08/03/2013 9:13 PM ---Email sent --- No reply
      01/04/2013 3:41 PM ---Email sent --- No reply
      08/04/2013 8:50 PM ---Email sent --- No reply
      May 13, 2013 ---Email Sent (with selection, again like first 3) --- No Reply
      Fri May 17:NOTHING!

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      Creator Gene Slate Homan 6 days ago

      I stopped emailing about moldy mellows after 3 emails. I figure it's not worth the $60 any more. I don't want the damn things.

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      Creator ninjaman999 on May 13

      Still waiting on my last 2 dozens from the 25$ Pledge :(

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      Creator mattie gabston on May 13

      Just as an FYI: I finally got my samples. I think the lack of response was because my email address triggered their spam blockers. Once I used another address I was able to get a response fairly quickly.

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      Creator Randolph Boucher on May 12

      Pledge $50
      Thursday Oct 4 : Pledge date
      Wen Nov 28: Got samples
      08/03/2013 9:13 PM ---Email sent --- No reply
      01/04/2013 3:41 PM ---Email sent --- No reply
      08/04/2013 8:50 PM ---Email sent --- No reply
      Sun May 12:NOTHING!

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      Creator Julian Bertozzi on May 11

      Kerfluffles arrived today....worth the wait.

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      Creator Kate Mooneyham on May 10

      Glad to see I am not the only one without my reward. Terrible way to do business.

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      Creator Joe on May 8

      Two more months without an update or responses to emails...what happened to the plushies?

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      Creator Gary Oberparleiter on May 8

      So we're just going to be ignored? I'm confused and extremely disappointed. No response is simply unacceptable. At this point I think a refund would be in order. My $25 is not much in the grand scheme of $104,667 dollars. Case study in why not to do Kickstarter.

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      Creator Jacob K on May 7

      Can I get a refund yet?

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      Creator Dan Schmitz on May 7

      International Level 75$ Pledge... still nothing....

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      Creator Randolph Boucher on May 5

      Pledge $50
      Thursday Oct 4 : Pledge date
      Wen Nov 28: Got samples
      08/03/2013 9:13 PM ---Email sent --- No reply
      01/04/2013 3:41 PM ---Email sent --- No reply
      08/04/2013 8:50 PM ---Email sent --- No reply
      Sun May 05:NOTHING!

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      Creator Jacob K on May 5

      I agree, this is just ridiculous! No email responses, no responses on kickstarter...I either want my marshmallows or my money back before spring spends it on a nice getaway from all of her promises.

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      Creator Michael Matusek on May 5

      Is a creator legally obligated to fulfill the promises of their project?

      Yes. Kickstarter's Terms of Use require creators to fulfill all rewards of their project or refund any backer whose reward they do not or cannot fulfill. (This is what creators see before they launch.) We crafted these terms to create a legal requirement for creators to follow through on their projects, and to give backers a recourse if they don't. We hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill.

      If this is true, I want my money back-

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      Creator Michael Matusek on May 5

      I know there is no guarantee with Kickstarter but just wanted to share something. Out of 6 dozen I was supposed to receive, I got 2 single marshmallows (the Caramel Apple Sampler) which were not covered in mold. The 3 dozen (still waiting on the other 3 dozen as I type) that came with the sampler were opened within 2 days and covered in mold. What a shame... I hope my $50 came in handy.

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      Creator Harald Klimach on May 4

      Joy. My international reward arrived and I could pick them up from the customs yesterday. Already ate too many of them ;) I was fearing that they wouldn't make it before we move...
      Thanks a lot for these beautiful and delicious pieces!

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      Creator Randolph Boucher on April 30

      Pledge $50
      Thursday Oct 4 : Pledge date
      Wen Nov 28: Got samples
      08/03/2013 9:13 PM ---Email sent --- No reply
      01/04/2013 3:41 PM ---Email sent --- No reply
      08/04/2013 8:50 PM ---Email sent --- No reply
      Tue Apr 30:NOTHING!

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      Creator Piscator on April 30

      I Have just received my international reward. Although it required a few emails and a comment!

      However they are absolutely delicious so I am going to forget about the delays and enjoy all the fluffyness.

      Thanks and best regards,

      Piscator.

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      Creator LuCas on April 30

      Q: Are Kerfluffles vegetarian/vegan?

      A: Traditional Kerfluffles contain an animal-based gelatin. However, we are hard at work on Vegan Kerfluffles, which will be completely animal-friendly. Stay tuned!

      I put on the response I was waiting for Vegan and have not heard an update since the Survey I sent: 10/06/12. Anyone else heard a time frame?

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      Creator Punk Rock Social on April 30

      I haven't received my 25 dollar pledge yet either. I've emailed Spring and kickstarter@kerflufflesmarshmallows.com several times with no response. So disappointing. If you're overwhelmed with orders hire someone or get an intern. Not responding to/ignoring customer service emails is a poor choice.

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      Creator Sophia Lam on April 30

      Ooooooh!! My kerfluffles arrived today! ($75 international backer from Australia) Posted 17th April. Arrived 30th April. Use by 2nd May but no sign or taste of mould at all, not even the choc ones. In fact very yummy!! I should think that the main way to get around the mould/use by date issue would be airtight packaging? Good luck to everyone involved, most specially Spring and her team who must have been under a ton of pressure for a really long time now!

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      Creator Colin Cooper on April 30

      Update on my April 16th comment. My International pledge Kerfluffles (and key ring) finally arrived yesterday 29/4 (posting date 17/4) beautifully packaged and delicious, so although some of the expiry dates are tomorrow I am delighted because they wouldn't stay uneaten for long anyway. Thank you Spring. Still not sure why there is no e-mail communication happening, people are very forgiving so long as you communicate with them. Also a real shame that the 2 week international shipping means I am not sure regular international orders are a viable option. Spring - If you ever want to consider offering in-country franchises when things settle down that could be the way to go and I might even be interested in taking one up for the UK.

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      Creator Leo on April 30

      Just received my mallows. As a $75 Int'l backer, I'm very happy with them, though they've arrived cutting dangerously close to the use-by date. That said, it's more of an excuse to eat them quickly - and they're so damn delicious that the excuse is most welcome. Thanks Spring and the Kerfluffles team, but perhaps if there is a quicker international shipping option, this might be a preferable option as even a small delay, considering the use-by's of the mallows I received, could have resulted in mouldy, or at least less pleasant, mallows.

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      Creator J. B. V. on April 29

      There were Root Beer Float Kerfluffles in the Secret Store and I totally missed them. Can some of the lucky people who got them tell us how they were?

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      Creator Janeen Lea FLanigan on April 28

      I haven't received my marshmallows =(.
      I've even sent a few emails..but they bounce back =( The one that went through... NO RESPNSE!

      I DID fill out the survey a looooong time ago.
      I also sent yall anemail saying I
      received my mallow sampler box and all of the mallaws were in one big
      ball of fluff so there was no was to determine the different flavors =(

      I have been reading ALL of your updates and am SUPER excited that
      yourvision and company have grown so much..yay!!!! I STILL would like to
      receive my mallows and keychain though. What are my flavor choices
      because it looks like all the flavors are sold out? Please get back to
      me!!! I WANT mY MALLOWS!!!

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      Creator Yin Yin Leong on April 28

      Just to let everyone know that I received a package from Spring a couple of days ago. I did email hr asking her not to send anymore, but she did anyway.
      The package was sent 17th April and I received them just after a week. The marshmallows are slightly damp (Especially the chocolate ones), but no molds. I actually got to finally taste what everyone who has received them, tasted.

      I really appreciate that they took the time to send me another package with extras and via a much faster shipping method, but.. I'm really hoping that they read the emails.
      It is frustrating that the communication is almost nil...

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      Creator Piscator on April 28

      I am an international Backer at 75 dollars and have received zipp. No replies to my emails. I feel like I have been conned! This type of projects damage the whole concept of croudfunding and spoil the opportunity for all the serious projects. I expect kick starter to at least police it's own projects and force a minimum of decorum on it platform. Simply put its weak!!!

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      Creator Emily T on April 28

      I'm a US backer.... Got my holiday mallows but Nothing from my $60 pledge.... Help!! Emails are unanswered....

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      Creator Robert Florsheim on April 26

      I'm a $60 backer and never received anything. Multiple emails, never got one response. I understand delays, I even understand the project failing or being unable to meet demand. But NO apology, NO explanation... let alone a refund... its disgusting. That's when you cross from being in over your head to just an old fashioned con artist. I hope the $60 you stole from me is serving you well.

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      Creator Donald P on April 24

      Bananas Foster Bars sound tasty. Ordered some of those and more Lemon Meringue. Looking forward to more fluffy marshmallows.

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      Creator Psilly on April 23

      Update to my previous post and emails.
      I received My $75 international shipment here in Mexico. They arrived on 4/20
      Sadly all of the chocolate mallows were moldy. The expiration date on the chocolates was 4/18
      Package was dated on April 1. The mallows that were edible are nice but not spectacular.
      Never received a reply to 3 emails.

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      Creator Lars Becker on April 23

      HELLOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO! If there are no plans to get any reaction from the officials, neither in this comment section nor as an answer to all the mails we have sent please do have the guts to post one last comment saying "Sorry, we will not take care about any of our backers in the future".

      Then i don't need to check this page every day!

      @Rock_M
      Normally i am not that picky with "best before dates" - but i did pay A LOT for this project. It is simply not acceptable to receive the stuff in such a bad condition! Even if some of the marshmallows are still good, this is not OK!

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      Creator Jacob K on April 22

      This is just unacceptable. I haven't received my holiday mallows yet....we're almost at the 2013 holidays!!! I have sent multiple emails to spring, I got one response, replied to it, and haven't heard from her since! I'm been very patient and reasonable, and haven't complained once until now, but I must say I am very disappointed :(

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      Creator Gary Oberparleiter on April 22

      I haven't received my 25 dollar pledge yet... not sure what to do at this point.

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      Creator Syahiza Radzi on April 22

      I received my $75 international pledge reward today here in Dubai. I took exactly 21 days to be delivered. As happy as I was to receive the package, I knew what to expect thanks to comments left by other backers. Out of the 6 boxes I received, 4 are molded over as they are all chocolate based mallows (Mocha Chip and Double Dutch Chocolate were the worst). The other 2 boxes (Vanilla Bean and Lemon Meringue) are still mold free, but are past their recommended eat-by date so they'll have to be consumed pronto. I have already eaten a couple from the vanilla bean box and they are truly filled with fluffy goodness. Makes me sad that I have 4 boxes that need to be thrown out :(

      Bottomline is that Kerfluffles needs to sort out either making their perishable product last longer for international delivery and/or sorting out international shipping so that the product reaches buyers before they go bad. Or perhaps the chocolate flavours should not be made available at all for international buyers. Better to say it up front then raise the expectations of your customers and not be able to meet them.

      Will I be seeking some kind of compensation for my moldy mallows? I'm kinda tired already so perhaps not...

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      Creator Peter Ståhlberg on April 19

      I'm a early backer from Sweden. I initially backed 15 USD and became a international tester. That made me increase the donation a further 200 USD. With the exception of a few e-mails at the end of the funding, I've heard nothing since then. I've sent 4 polite e-mail letters to no avail. Compact silence. I do not want to belive bad things about this. I hope nothing seriously bad has happened. But as long as there is silence I do not know what to think. There is a small potential of this maybe becoming the first Kickstarter bubble bursting. I hope not. But still....

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      Creator RocK_M on April 19

      @Sophia: I'm from AU... got my pledge a while back. My only suggestion is another email i guess =(

      @Lars: Most of the Kerfluffles tend to actually last longer than the best by date as long as you store them in air tight containers in a fridge. That being said the most my kerfluffles lasted on storage is 2 weeks xD Judging by the "ewwwww molds!" I assume your choices where the chocolates? The non chocolate varieties usually last longer and stay drier.

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      Creator Lars Becker on April 18

      I'm really disappointed! Just received my marshmallows from the customs. Good news is, the $75 International level does not cost anything ("Einfuhrumsatzsteuer") here in germany, as food is taxed at 7% only and they don't collect if the tax is below €5,-.

      But the product is crap! All the stuff is molded and past the eat-by-date! You cannot be serious and send out the stuff when it is good for two weeks only. At least, if the shipping is international.

      I don't know how long they last from the day of production, but if it is no more than two or three weeks, this international shipping method is not good! There has to be a way to get the stuff shipped out quicker and without the problems with the customs.

      Even if the package would have reached me a few days earlier - how am i supposed to eat six dozens in just a few days??? I planned to enjoy and not to inhale them...

      :-(

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      Creator J. B. V. on April 17

      Sir Fluffy. I don't know about the t-shirts, but the plushies don't exist yet.

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      Creator Fluffy Marshmallow of the Obsidian Order on April 17

      Hurraaaaaaaay! They finally arrived in Germany!
      Absolutely delicious.

      But guys better don't put them in the oven...
      They'll just melt and make marshmallow-soup...
      Err not that I have tried that out... *cough*

      It's just what I heard....

      Anyways - does anyway know if Spring does ship marshmallows and t-shirts seperately?
      My t-shirts and my plushie were not in the package.

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      Creator Anni Casati on April 16

      Italy... Never received my international pledge :( even after mails to Spring that hasn't reply yet to any.

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      Creator Jeremy Rasmussen on April 16

      I have send polite emails requesting delivery timing updates on March 7th, and March 30th and have not received any reply. [$25 Canadian backer]

      Posting here so other can get a sense that they are not alone in having not received their product or reply from Spring.

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      Creator Colin Cooper on April 16

      International backer ($75) here from UK. Haven't received anything yet, sent a polite e-mail 10 days ago just asking when my pledge would be shipped and re-iterating my details which were submitted as requested last October. Have had no response yet, if they are busy then at least send a holding reply but no communication whatsoever is not very professional.

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      Creator Mark on April 15

      Did anyone (particularly from the $25 pledge group) receive the missing mallows as stated in the last update? That was to be March 18th, and still no sign of mallows here.

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      Creator Sophia Lam on April 15

      International Backer ($75) from Australia here - patiently waiting. How many Australian backers have received theirs? Does anyone know if they have been shipped?
      Not whinging ... just wondering.

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      Creator Mikele on April 13

      hey hey,
      just want to let you know that my 75$ international pledge arrived today.

      it was send on 1st April and has arrived (in germany) on 13th April.
      orange dreamsicle and vanilla bean: eat by date 4/17/13
      lemon meringue and double dutch choclate: eat by date 4/18/13

      only mocca chip and mayan hot choclate are already over the eat-by-date date (4/11/13)
      and both already molded :/ .
      but i dont care, still got 4 boxes of very delicious marshmallows :)

      Thank You Spring!!!

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      Creator Yin Yin Leong on April 12

      And so just to let everyone know that after I sent an email to out I received a reply a few weeks later, 1st March I believe. It was regarding the shipment and why it was delayed, blah, how it wasn't expected and if I wanted to try a different company. I replied a couple of days later letting them know (again) that I have no wish to risk to receive spoilt food again and if I can get a refund.

      I also asked for an explaination for the 2 add-ons which was not delivered on time. No response.

      Spring gave me another email address which I replied to and there's no reply.
      I sent out another couple of emails to their respective owners and still no reply.
      Is it so difficult to understand that I just want a refund?
      You don't lose money on the shipping and I get a refund on all my unsent marshmallows.
      Is that so difficult to understand?
      Also, I mentioned that the 2 orders I placed on your website still have not arrived for my friends.
      No word about it.

      This is the most frustrating and unpleasant KS project I have ever pledged to date. It's April 12th today. I want to see when this thing gets cleared up. I have always be courteous and reasonable in my posts, but my patience has really run thin.
      Everyone else replied or responded in a timely matter and the important thing, replied, for that matter.

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      Creator Syahiza Radzi on April 11

      @Kevin Bell - well... I'm not sure I said anything that any of you wouldn't have said already. I just told her that I really hoped that her business was succesful and was really disappointed that my pledge hadn't arrived yet; and also asked why I wasn't informed of the shipping details and the if the feedback from other backers was true, i.e. if it doesn't arrive then that's that, and if she could confirm that so at least I wouldn't be waiting anymore. I received 2 emails from Spring in response to that, actually. The second email was to confirm that she resent my pledge and I should let her know if/when it arrived. I did inform her that if the second package didn't arrive, then there's no point sending a third until something is sorted out with Dubai customs/post.

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2,632
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Funding period
Sep 4, 2012 - Oct 4, 2012 (30 days)

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  • Pledge $5 or more

    24 backers

    You get a hand-written, marshmallow-scented thank-you note! :)

    Estimated delivery: Oct 2012
  • Pledge $15 or more

    474 backers

    A thank-you note and first dibs on our inaugural marshmallow run! You get a dozen marshmallows in your choice of the Classic Flavors: Vanilla Bean, Double Dutch Chocolate, Mocha Chip, Orange Dreamsicle, or Lemon Meringue.

    Estimated delivery: Oct 2012
  • Pledge $20 or more

    10 backers All gone!

    FOR INTERNATIONAL BACKERS ONLY: Want to be brave with me? I haven't test-shipped Kerfluffles outside the U.S., but I would love to try. For this reward level, you get two dozen marshmallows in two different Classics flavors of your choice. I'll pay shipping, and in exchange, you give me feedback about how the marshmallows arrive. If international shipping is successful, I will offer that service when our web store opens in the fall. Were marshmallows meant to fly? Let's find out together! :)

    Estimated delivery: Dec 2012
  • Pledge $25 or more

    1435 backers

    For being such a loyal supporter of the marshmallowy arts, you get three dozen marshmallows in your choice of Vanilla Bean, Double Dutch Chocolate, Mocha Chip, Orange Dreamsicle, Lemon Meringue, or a Kerfluffles Flavor of the Month.

    Estimated delivery: Oct 2012
  • Pledge $50 or more

    147 backers

    Feel that? It's sugary-sweet power running through your veins. :) You get an exclusive vote in our selection of the first-ever Kerfluffles Flavor of the Month! We'll send you two dozen marshmallows of your choice of the Classics (Vanilla Bean, Double Dutch Chocolate, Mocha Chip, Orange Dreamsicle, or Lemon Meringue), plus two dozen more of the flavor you help choose, for a total of four dozen. Top it off by eating your marshmallows while wearing a cool new Kerfluffles t-shirt.

    Estimated delivery: Nov 2012
  • Pledge $60 or more

    267 backers

    Sometimes the only thing harder than choosing which flavor of Kerfluffles you want next is waiting for it to arrive. So we say, why do either? This Reward level gives you a baker's dozen of every flavor, all at one time. (You won't need your Sampler, so we're adding it in.) Backers who choose this level will receive 13 marshmallows from each of the Classic flavors, plus 13 Kickstarter Exclusive Kerfluffles. That means 6-1/2 dozen fluffy little cubes will arrive on your doorstep simultaneously. Best. Day. Ever.

    Estimated delivery: Nov 2012
  • Pledge $75 or more

    86 backers

    Just the marshmallows, ma'am. No t-shirts, no difficult decisions, just plenty of sugary goodness. You get two dozen marshmallows every month for three months, plus a note reminding you of the importance of protein in a balanced diet.

    Estimated delivery: Nov 2012
  • Pledge $75 or more

    116 backers

    FOR INTERNATIONAL BACKERS ONLY: After test-shipping to nine countries, Kerfluffles are ready to make their official overseas debut! Backers at this Reward level will receive six dozen marshmallows in up to six flavors. You choose from the Classics (Vanilla Bean, Double Dutch Chocolate, Mocha Chip, Orange Dreamsicle, and Lemon Meringue) or the Kickstarter Exclusive (Mayan Hot Chocolate). We will ship them to you anywhere in the world via First Class Air Mail. The fluff is about to fly! :)

    Estimated delivery: Nov 2012
  • Pledge $100 or more

    12 backers All gone!

    You are hereby a member of marshmallow royalty! We will create a custom Kerfluffles Flavor of the Month with YOU in mind and send you three dozen from the first batch. The possibilities are endless: Like things caliente? Wait until you taste our Mango-Chili-Lime marshmallows! Got a little foodie in you? Try a gourmet marshmallow infused with Pineapple and Basil. Take a walk down memory lane with marshmallows that taste like Homemade Apple Pie or Birthday Cake. What flavor are you going to pick, your highness? You can also choose three dozen of our Classics flavors to munch on, for a total of six dozen marshmallows. Eat them while wearing a limited edition Kerfluffles t-shirt made just for Kickstarter royalty.

    Estimated delivery: Dec 2012
  • Pledge $150 or more

    5 backers

    Kerfluffles make wonderful favors for any wedding or baby shower, birthday or anniversary party. For this Reward level, receive 40 party-size boxes with four Kerfluffles in each. Mix and match up to two flavors to suit your theme or your favorites. Includes custom boxes stamped with an image you select: names, the date of your event, or a logo. This reward is available for delivery starting in December, but backers may choose a future date. Marshmallows = FUN!

    Estimated delivery: Dec 2012
  • Pledge $200 or more

    12 backers All gone!

    You are not just marshmallow royalty, you're the ruler of the realm. You get all the perks that come with the title: a t-shirt made exclusively for $200+ donors; a custom Kerfluffles Flavor of the Month NAMED after you and three dozen marshmallows from the first batch; plus two dozen marshmallows a month for three months. For your monthly mallows, you can pick from any of the flavors currently on offer each time, including our holiday sampler. Because that's what it means to be king, baby.

    Estimated delivery: Dec 2012
  • Pledge $200 or more

    8 backers

    FOR INTERNATIONAL BACKERS ONLY: Welcome to the ranks of international marshmallow royalty! Backers at this Reward level will receive six dozen marshmallows every month for three months. You choose from the Classics (Vanilla Bean, Double Dutch Chocolate, Mocha Chip, Orange Dreamsicle, and Lemon Meringue) or the Kickstarter Exclusive (Mayan Hot Chocolate). And because you're royalty, you can also choose which months we ship them, beginning this December.

    Estimated delivery: Dec 2012
  • Pledge $500 or more

    9 backers Limited (1 of 10 left)

    Want to be a VIP? Or maybe you just like a challenge. ;) Back Kerfluffles at this exclusive $500 Reward level, and get marshmallows when you want 'em, how you want 'em. You get a total of fifty dozen Kerfluffles on demand, shipped anywhere in North America. Just let us know when you're ready for more, and choose from any of the flavors on offer when each order is placed. Order all 600 mallows at one time, or get a few dozen every month: it's your call. Your fifty dozen are good until December 2015. On you mark, get set…

    Estimated delivery: Jan 2013