I want a refund. You misrepresented the ease of taking care of jelly fish. I took my tank down after my jellies died after less than two weeks being in the tank. I spoke to several professionals in the aquarium field and learned that jellies are very difficult to keep alive in captivity. The video that Alex made conveyed a very easy and fun pet. After many miscommunications with your company and little if no help on the litany of problems I incurred I am asking for a refund before I consider a class action suit against jellyfishart.com. A fast reply would be appreciated

Hello Alex , I writes yesterday to jellyfish art because i never received the coupon voucher thats was supposed to be included with the tank. And today I received a email from Mark Regal of Jellyfish art thats say "I looked up your order and found that you were an international kickstarter which means we applied the $100 discount voucher to your international shipping costs. Shipping from US to Puerto Rico cost us over 100 dollars, but we didn't charge you for that. The shipping price also included any tariffs and taxes USPS charges us. Unfortunately, we cannot ship you any live orders or frozen food to Puerto Rico because FedEx does permit it (we cannot send Overnight). I am sorry for the confusion Carlos, If you have any more questions, please e-mail us at info@jellyfishart.com

Before i make my order more than 6 month ago i write you a email to know if jellyfish art ship to Puerto Rico, and you never tell my that the shipping was in exchange of my voucher coupon, and more important you never tell me that you cannot send me the jellyfish. If I buy a jellyfish thank its because i want jellyfish inside them "sound logic to me". Sorry if i sound rude but i am really mad because first i have problems with the shipping of my tank, then i have problem with the voucher and the most important you can't send me the Jellyfish

I have lost 2 jellies and am trying nurse one from the grave. Do you think we will get a redesign or a fix for the tank?! With the BCOD and the dirty water is this tank sustainable for more than a month?

I must be one of the lucky ones or the changes I made really worked out. I have had the jellyfish alive and well for a week now. I feed them decapsulated brine shrimp eggs. I covered the substrate with a 1/4" layer of fine white marine sand. I have five snails, four hermit crabs, an inch long sea cucumber, a one inch long shrimp, and bicolor dottyback fish. All live in harmony and I didn't even acclimate the jellyfish longer than 20 minutes each.

I have three jellyfish: two small and one four inches wide. There is no suction at the bottom and I have seen them just float and bump against the air channel at the top with no ill effects. Everything works as intended and I really enjoy watching them dance around together in harmony with the other sea creatures.

I used RO water and Instant Ocean sea salt mixture. Good luck to everyone else in their endeavors!

Also wanted to point out a new Jellyfish Pet Page on Facebook too- tips from the forum, helpful tips, to keep your jellies happy, no matter your setup. http://www.facebook.com/pages/Jellyfish-Pets/335142806543792… Good luck!

Just wanted to point out there's an independent Facebook discussion page where owners of the JFA desktop tank can talk about what has and has not worked in keeping their jellies alive and happy. The page is here - https://www.facebook.com/groups/397225970290084/… - enjoy!

Just received my tank today. Thanks, guys! Will update when I get it all setup.

I have not yet received my tank either and it's been exactly a month since the last shipping update. I have been very patient so far with all of the delays, but at this point I would rather just have a refund.

Okay, I've been told its shipping to me again today. At least I've had plenty of time reading others' stories and have a better general idea on how to keep these jellies alive.

Tank was supposedly shipped twelve days ago. Still no tank. Getting kinda frustrated here.

All three jellies have died.

A lot of people are having some issues with the tanks. The Facebook page is kind of serving as a q&a, but its not easy to share info. So until a better solution arises, if you are having problems or have a solution, please post it on the Jellyfish Art Tank Forum: http://jellyfishart.forumotion.com/f1-jellyfish-art-tank-help

Two jellies doing very well. Third is stable. Watching for healing. He's doing well with the focus feeding. Will do additional water change today.

Thanks, Alex, my tanks is now on its way. I'm going to take the advice of others who posted here and see if I can set up a stable ecosystem for my jellyfish. Will report back with how I have fared.

still no tank here either and no response to tell me whats going on

Still haven't received my tank either...

Two Jellies in distress. One got stuck to the rocks. He got loose but has a big tear. Not sure how the other one got his tear. Third one is fine so far.

Jellies arrived today. Acclamation instructions could be clearer. So far they seem to be fine. It's been an hour in the tank and they are active. Did not receive the extra food backers were promised. Will update as things progress.

Nathan, may really have to push, unfortunately. Their records don't seem to be very good.

Where do I find out where my order is everone seems to have their tank now apart from me get highly fed up I either want to know exactly how long it will be or want a refund seems stupid I was one of the first to back but last to get it can some please help me it seems madness to I paid months ago and not even a email since

I've had the tank for a couple weeks now. I believe there is an issue with the current and rocks. I lost one jellyfish already do to him hitting the rocks and then eventually getting stuck over and over.
The past 2 mornings I'v woken up to find the other jellyfish to start doing the same thing. This morning he looked shrunken and crippled after getting out of the rocks. One jelly looks healthy still and hasn't been stuck in the rocks yet.

Even one find a good solution? There not getting sucked up in the bubble chamber or anything

Just emailed you about the status of my tank. I haven't heard a peep about it arriving. Anyone else still haven't gotten their tanks yet?

In regards to the suction problems, we had a similar problem but have since solved it. Number one- we added sand to the bottom of the tank. This was not in the instructions and may not be recommended.
But it was a very little amount of live aquarium sand poured over the rocks. Our jellies pass right over the rocks now, no problems, BUT we were having jellies sucked down the bubble channel then if they got too close.
So we solved that issue by putting some plastic grid stuff at the mouth of the bubble channel and they can't even get themselves stuck if they tried. Pictures on my website: www.twopiecesofeight.com
This is only day 3 for us, but so far, all three jellies are happy and healthy.

It needs to be pointed-out that, aside from the beauty of the tank, the entire design was based around the fact that "jellyfish can’t go in a regular fish tank because they get sucked into the filtration intakes".
Yet the only solution to prevent just that is to add substrate around the intake.
Unfortunately, even that doesn't seem to be a solution.

When not being swirled around counter-clockwise by the strong current, my poor guys keep getting stuck, despite having well over .5" of substrate piled up and around the intake. and .5" of water above the output (I've measured).
I'm curious as to how well the prototype with the air diffuser worked and cost.

Came home to find that my replacement jellyfish had died a mere 3 days after recieving them, that's a total of 6 dead now. I'm really disappointed in this product. Despite following all the instructions included with the tank as well as on jellyfishart.com, the tank seems incapable of sustaining life for more than 72 hours.

Charged for order yesterday. Any shipping info?

Like Lana, I haven't received my tank either and I submited all my info long ago.

Got my tank today. Smaller than the 7 gallon size I expected but not a deal breaker. I thought it was supposed to have a heating element with it.

Placed my order for fish and food. Couldn't get the gift certificate applied to the order but I'm going to trust it will all get straightened out tomorrow.

Waiting for first delivery.

You might also check your phone system. I tried calling 4 times to straighten out my order. The phone rang several times and then I got a busy signal with no answer or way to leave a message.

Thanks for the quick response Alex. With a little futzing I figured out the problem. The blue one way valve had been installed the wrong way around (would imagine it might be hard to discern in production as both ends look quite similar. I reverse the valve and the pump is now functioning correctly. You might want to have your QA folks double check this before shipping other units and add to the FAQ on your main site. Hope that helps and keep up the good work. You guys have achieved a lot in a short time with a disruptive business model. People who don't understand that there are going to be some initial teething problems don't understand what Kickstarter projects are about.

Best
Adam.

I have lost 3 jellyfishes already!!! I have only had mines since Friday. That's not even a week of having them. The jellyfish keeps on getting stuck on the substrate. I have tried to bend the air tube so there would be less air pressure = less water suction, but even that doesn't work. Is anyone else out there having this same problem as me? What have you done to prevent it from happening again? I don't want to keep loosing jellyfish.

PUMP PROBLEM?
Hopefully this is user error as opposed to a problem with my tank but I've received and setup my tank and awaiting delivery on Friday. However I'm not seeing the bubbling action from the air pump that I see here - http://www.youtube.com/watch…

In fact while there is water in the pipe connected to the tank and it flows out when disconnected from the pipe there's no air coming out. Is this a defect? Anything I'm doing wrong or can investigate to fix?

Much appreciated Adam.

Oblique- thank you for insulting me very mature, btw I learned of the cheaper price and fab.com on here. I understand the purpose of kickstarter. Point is prior to shipment a package deal was offered on fab.com at a lower price not available to us, we all got the product at the same time. I just thought that being that Alex was able get his project started because of his backers that he would be grateful.

@Curt I agree with you 100%, Kickstarter is exactly what it sounds like to "KICK Start" a product. Just because the designer decides to charge more or less of the final product doesn't disregard the fact that you helped back them and got the benefit of the first shipped product.

So @Tino you need to get a life and stop tolling on the internet, if your not satisfied return your Tank to Jellyfish Art for a refund and reorder it wherever else. It's as simple as that.

@Tino - I viewed my pledge as a good value when I made it, and it is no less of a value because somebody else can now get it cheaper than I did.

Kickstarter is not about ordering products, it's about backing an idea to make the products possible. I don't feel in any way "ripped off", as I have helped an awesome idea become a reality.

ALEX I guess this is the big question why are we paying more than the fab.com customers if we want the same product? Being that we are your original backers I feel it should be the other way around...

Alex I am eagerly awaiting your response
Thanks

Curt I guess you like getting ripped off and paying more than others for the same product, I don't.

Lana I feel bad for your daughter

Scott good luck on that lol

Just got email saying they can't find a record of my order even though I've been charged through Amazon and received every update to backers email.

I've backed 19 projects, and nearly all of them have experienced some delays. In fact, I just received an update that one of the projects I'm backing which had an estimated delivery date of last October may be able to start shipping next week. It's just the nature of start-up businesses.

By the way, I couldn't be more pleased with what I've received from Alex. The tank arrived Thursday, but I had to wait until Friday to unpack it. Then, I spent Saturday running the RO filter and mixing saltwater, and placed my live order on Sunday. I was sure that the Jellyfish Art folks would be overwhelmed by then and wouldn't be able to ship right away, but my jellyfish arrived today, and are happily getting used to their new home now.

So true, Scott. So true.

Lana,

I think I'm up to 6 projects backed. I am huge advocate of small business and I love the idea of "kickstarting" someone's dream. What I don't like is feeling that I was taken advantage of before I even get my "dividend." The fab.com idea was a terrible choice by Alex and crew at this juncture . Particularly when no matter how you do the math...we still pay more then they do.

Scott,
I've backed 8 projects so far. This is the only one that has had so many changes, missed it's delivery date and had such confusion. The others have been so grateful to the backers for supporting their vision that they have all over delivered.

Email sent.

Checking the Survey response here on the Kickstarter site, I submitted my shipping information on October 3.

Tino...please contact us directly is there code word from JFA to stop embarrassing them publicly. HA!

My tank is on the way back to them for the full refund they promised. Let's see if they deilvier on that.

Hopefully this is my final note on the subject as long my refund arrives in a timely fashion.
I'm not sure how Alex can keep insisting Kickstarter's got the better deal...especially if at the end of they day if you have to give them MORE money then the fab.com people did. I

I don't even see the 31 backers names on the website.