First and Foremost
We’d love your help! Could you PLEASE fill out our short feedback survey:
The survey asks about your issues with the product, so please complete it as a means of us personally helping you.
What's Trigger Happy up to?
As a team, Trigger Happy’s been through a lot. We started our overly optimistic quest to bring photographers an innovative but simple camera control nearly two years ago, and we’ve been been going ever since. That includes: conceptualizing the product, finding engineering talent, designing circuitry, writing the software, seeking funding, running a kickstarter campaign, finding a manufacturer, designing the production process, refining that production process again and again, setting up a business, running a business, securing a supply chain, meeting with our manufacturers over and over again, traveling to many states/countries/continents, fulfilling product to customers, supporting our customers, iterating on the design of both hardware and software, hiring, firing, and of course using our own product.
The side effect: prematurely losing our hair while hoping it’ll succeed someday. Our little startup is hanging on by a thread with all resources devoted to fulfilling product. The future's looking bright with green grass on our side; however, we have our plate is full. We’ve fulfilled nearly every backer’s reward, but some may still have issues, and nearly ALL of our time goes to fixing those issues. That’s expensive, so our operations are lean. We rely on new orders daily to provide the cash to pay our overhead. As founders of this company, we haven’t seen a dime, so that makes us resource constrained as we’re working other jobs so we can afford live.
Here’s a photo shot with Trigger Happy by one of our customers to brighten this post.
Grand Canyon. 76 Seconds, f/1.4, ISO 3200, 50mm
Back to Business
It’s not easy. Some days are gloomy in the depths of engineering challenges, others in the wrath of rightfully frustrated customers. Backers ask, and sometimes we don’t know, but we’ll work around the clock to find answers.
People ask why we do it even though we’re not personally earning anything from our Trigger Happy efforts so far. Sure we may succeed down the road, but it’s the passion for photography that motivates us. Innovating the way a photo is taken gratifying. Would we do it again despite our losses? Only because we love it!
It’s a tricky process, but we’re still going strong and we haven’t forgotten you. You can always reach us at help at trigger happy remote.com but filling out the survey is the best way to voice what you need now. So please jump over to the survey.
We couldn’t have done it without you!
The Trigger Happy Team
Kevin, Jenae, and Todd