Kickstarter

Creator FallenHalo 2 days ago

well i guess that there is nothing we can do i got nothing at all...

Creator Shawn Kirsch on April 24

After not hearing any updates, good or bad, I finally started digging. Found this story, hope it helps clear some things up for you.
http://www.postandcourier.com/article/20130331/PC05/130339925/what-happened-to-icache&source=RSS

Creator Alex Wiggers on April 8

In hopes that I can help some of you, my fellow Kool-Aid drinkers, here is how I got a refund:

I had waited long enough. I had contacted them too many times without any response. I had (finally) realized that they were never coming back so I pursued getting a refund. I initially tried going through Amazon Payments. I talked to several people and worked my way up the ladder until I finally got them to look into my dispute. My hopes where high but an email a few days later told me they weren't willing to work with me due to the amount of time it had been (clever iCache).

I then contacted my credit card company (Chase Amazon card) and made my way to their dispute center. After a short conversation discussing what we have all been though, they immediately credited my account. All they had me do was email iCache one more time requesting a refund (so that there would be a paper trail). They then tried to contact iCache but after ten days (today) the refund was permanent.

I would suggest you do the same. It gets much (much) more difficult to get any CC company to work with you if it's been more than a year. Good luck everyone!

Creator Sean Carter on April 5

Interesting article about iCache:

http://www.postandcourier.com/article/20130331/PC05/130339925/1011/what-happened-to-icache

I like the bit about 90% of backers received their Geode. Bullsh!t.

Creator Ben Gottlieb on April 4

What a scam. Can't get my money back from amazon, my credit card or from here.

Creator BB on April 4

I still waiting of mine also. I ask for delivery and refund, but no response of mails.

Creator Boris Steiner on April 3

Never got mine...@Marc: How did you get the refund!?

Thanks,
Boris

Creator Marc on March 27

Never got mine either and finally got a refund from Amazon. No email no answer ...

Creator David Hyman on March 20

I haven't received mine and haven't been able to contact iCache. Can someone assist?

Creator Anil Arjandas on March 16

Hello i didnt get mine yet. i contact several times to change for the iphone 5 version but no answer.

Creator Paolo Resmini on February 27

Hey Alex,
Thanks for the link. I made the call this morning, and seems like there might be some momentum growing. They didn't try to redirect me to the form, or ask many questions. They immediately said they would escalate the issue to the dispute team. She said "hopefully we can get this taken care of for you". I was told I will get an email in a few days.

- Paolo

Creator Pete Valianatos on February 26

Hello. I received one but went to the iPhone 5 and traded in my iPhone4. Used about 2 weeks. Willing to sell for a nominal fee if you're interested. Pm me at pvalianatos (at) outlook (dot) com. It worked ok. Some places scan didn't work. Used at gas station, cvs, etc. E Ink display for bar code worked every time.

Creator Alex Minster on February 26

I just utilized this site: https://payments.amazon.com/sdui/sdui/contactussend and talked to Amazon BY PHONE. They did want to direct me to the Dispute Form, but don't let them, as the form will not work (gives error about it being over 105 days old). They can find your transaction ID, and will manually escalate it to an investigator. If enough of the 1784 backers send a manually escalated dispute to Amazon, they should see it evolve into an overarching case. Tell them all the information calmly, and someone should call you back within a few days. They indicated to me that Amazon credit would be most likely (which I will certainly use). I will update as things evolve.

Creator Matt on February 26

Well, the support.icache.com site now defaults to http://support.icache.com/system/site_not_found, indicating that they no longer have a Salesforce Desk account for their support. I have filed a complaint with Amazon. Since the transaction is too old, I have used their regular Contact Us Email Form (log in and then go to https://payments.amazon.com/sdui/sdui/contactusemail). Hope that helps some of you...

Creator Marcus Frasier on February 25

still waiting here too... pretty frustrating.

Creator Chris Angus on February 21

I wish someone would just say, "look, this didn't work out, so go f&^k yourselves". We've just been left hanging which sucks the most.

Creator Dion Wichmann on February 21

Turns out the company that produced all the professional looking videos & the slick website won an award for it. At least someone got something good outta the deal (guess we know where some of our $350k went.)

Creator Dave Healey on February 20

Robbing Bastards, this was the first an the last time I try and back anyone with a project.
Its clear now that all the email and video diaries about production problems were just a ruse to buy more time to run off with everyones money.
The longer this scum kept everyone thinking the project was genuine, the harder it would be for us all to make claims against Amazon.
By the time I finally worked out I was never going to get a product, Amazon's time to complain had already lapsed which was their "string them along" intention all along I guess!

Creator Bmacminn on February 14

I got mine but have not used it since iphone5. Was waiting for new card but they never sent it. Idea was good but support sucks.

Creator Ken McAndrew on February 8

A NYTimes article on Kickstarter: http://www.nytimes.com/2013/02/10/magazine/why-would-you-ever-give-money-through-kickstarter.html…;

Creator Harry Walter on February 8

Nope looks like they've run off with the money. The lack of support site is concerning and no response is a tell tale sign. Have to say I'm greatly disappointed with the outcome and unfortunately due to the nature of kickstarter projects and the long lead time till delivery Amazon regards this as outside of their refund policy.

Anyone had any luck getting refunds recently?

Creator Chris Davidson on February 7

.... Guess I'm never getting one then?.....

Creator Justin Hsiao on February 6

Every time seeing Ramaci smiling at $352,918 makes me sick to the stomach

Creator Ben Heyman on February 5

Anyone else having luck getting a refund from Amazon? I have been unsuccessful.

Creator Pete Valianatos on February 3

@Stephen Warren. I received one but went to the iPhone 5 and traded in my iPhone4. Used about 2 weeks. Willing to sell for a nominal fee if you're interested. Pm me at pvalianatos (at) outlook (dot) com

Creator Christopher P. Noon on January 31

Just set this up:

http://www.facebook.com/groups/robbedbyicache/

Do, please, join and have your say.

Creator Rmathesn on January 29

I've emailed Amazon Payments and got a response that I was past the refund limit. I replied and their now telling me to talk to my credit card company.

Creator IDKU on January 27

Ethan - thanks and I have just emailed them. I don't mind if I just get credited with a Amazon gift card - at least I can waste that on something usable!

Interesting to see how EyeCache mob are monitoring the site very frequently - last logon was 25th Jan.

Creator Ethan Harris on January 27

Good news: Amazon Payments (the people who escrowed our money and served as the bank) just refunded me the amount I pledge on KS. Do it by email. Go through the dispute or refund process, but explain that you are requesting a refund for a defective product. They will tell you that you're past the refund limitation. Then write that you've tried to contact iCache, waited, and tried again. My belief is that iCache knew the refund limitation was coming. Tell them that a lot of people think it's a scam. All they had to do was wait and the money would be theirs. But Amazon WILL go back and investigate. If you submit this request, Amazon will give iCache ten days to respond. And since they don't, I got my refund today. I hope that helps.

Creator Christopher P. Noon on January 25

I've been trying to get Kickstarter to reply to this by their contact form on their website, and by Twitter. Use the #GeodeiCacheScam hashtag if you want to do the same - maybe they'll start taking notice if it's not just me doing it every couple of days.

It is utterly disgraceful a) that Ramaci has thus far got away with this, and b) that Kickstarter acknowledges this but does not care to intervene. I'm actually more appalled at Kickstarter - it could be very embarrassing if it were to end up in the news that it doesn't give a damn about its individual backers...

Creator Stephen Warren on January 23

IF you got a Geode and do not use it, Send it to me. Ill take it.

Creator Paul Little on January 22

I too have tried to contact these clowns numerous times, but with no feedback. The last correspondence was in Sept 2012 and they said my oder was delayed bc the color I selected. They told me at that time it would probably arrive 14-30 days later. Well, it is now Jan 22nd, 2013 and no iCache. If anyone knows how to get a refund or is putting together a class action lawsuit, please let me know.
Lastly, I hope this D-bags boat blows up!

Creator Jason Friedlander on January 22

is there a class action against these guys yet? can i get in?

Creator Erik-Jan Riemers on January 22

Even though kickstarter might not play police here, at least black list the guy or make a note that its been a big scam. http://www.linkedin.com/in/jonathanramaci, looking at the background at http://www.facebook.com/jramaci he seems to be cruising along a nice boat.

Creator Samuel Chieng on January 22

This is really kickstarter at its worst....

Creator Justin Hsiao on January 14

Why are we even guessing the back story of this fucked up project? No matter what happened, Ramaci owes us an explanation, not staying quiet and off vacationing in Italy.

Creator Sean Carter on January 14

Not that it means much if you never got a working product, but I don't think anyone got rich off of this. I think they got overextended and spent the backer money that should have gone to rewards on fixing the problems with their initial product, then ran out of funding and cut and ran. If there's any justice at all, upper management at the company got screwed along with the backers.

Creator Brandon Angelle on January 13

Shocker. Their trial from Salesforce expired. Good to see they were really pushing for superior customer support. Love how someone has been logging into the account and not responding. Looks like they're laughing all the way to the bank.

Creator Ken McAndrew on January 11

Just for kicks, I sent their support address one final email and told them I'm hanging onto my Geode for another week in the slim hope of a refund. After that, in the trash it goes.

Creator Michael Goldberg on January 10

Nice to see iCache logged into their account again today and didn't feel like filling us in on anything.

Creator Giovanni Pandolfi on January 9

I haven't received my Geode yet. I send emails and no response. I'm very disappointed on the iCache team. At least a response would be great but not even that. Last time they told me that is not working right and they were trying to fix it so as soon as they fix it they will tell us. I guess a few months later they haven't fix it yet. Please let us know what's happening. Thanks

Creator Ross Dodds on January 8

I used a Credit Card through a Credit Union so not sure who ate it in the end but I was successful in doing a paper (manual) dispute vs. electronic with my Credit Union and Amazon.... but really it would be/is VERY outside norm to get a credit card reverse after 90 days and all involved with taking that money knows this!!
I can't believe however that Kickstarter who just released a year in review of 2012 and the multiple hundreds of millions raised which to me screams credit card fees in the million for both Kickstarter and Amazon.

Creator HotasYoosh on January 8

Can someone tell me how I find out how i actually paid for this, was it amazon payments? where can i find an invoice online, this is crazy and i want to get me money back

Creator Ethan Harris on January 8

Please, iCache. May I have a refund? Please? You promised to "hook me up" and I would be in your "hall of fame." All I really would like is a refund. I will even send the unit back to you.

Creator Paul Kinsella on January 7

I must say that with over $350k involved and the amount of people that have got ripped of , it's disappointing that Ramaci has seemed to gotten away with this scam without any intervention from law enforcement, despite the official complaints made and the amount of complaints one here. Maybe he figured out the ultimate scam!

Creator Gwenaël Jacquet on January 7

Me too. No news and no item :(