info@lunatik.com for shipping issues
Greetings to you all. We hope you are enjoying the TikTok + LunaTiks which have made their way out into the world to the vast majority of our backers (about 95%). For around 5% of you, we are aware that there are some shipping and tracking issues, and that this is a major frustration.....and we are truly sorry about this. We are working 24/7 and doing our best to address these issues as quickly as possible so that ALL of our backers can get the product that they have so patiently been waiting for. Emailing us at info@lunatik.com, rather than posting to the message board, is by far the fastest and best way to communicate with us about your issue because posting to the message boards do not include your full name or email, so it can be difficult to contact you back. This project has been both an incredible experience and learning curve for us. We hope you will continue to be patient as we work through these remaining shipping issues.
With best regards,
Scott Wilson and the MINIMAL Team
13,512
Backers
$942,578
pledged of $15,000 goal
0
seconds to go
Funding period
Nov 16, 2010 -
Dec 16, 2010
(30 days)
- 3 created · 41 backed
- Has not connected Facebook
- Website: LunaTik.com
Pledge $1 or more
128 backers
Every dollar counts. If your dollar helps make this a reality you will be able to buy the TikTok or LunaTik online or hopefully someday, if successful, at an Apple Store near you. Be a part of making a cool product that no one else would take the risk on and enabling a design firm to produce its own undiluted product.
Pledge $25 or more
2432 backers
For $25 pledge you are pre-ordering and will receive the TiKTok Multi-Touch Watch Kit which will sell for $34.95 at retail. Includes shipping within the USA. (Shipping to Canada add $10, International add $15 to pledge amount)
Pledge $50 or more
5013 backers
For a $50 pledge you are pre-ordering and will receive the LunaTik Multitouch Watch Conversion Kit. The Lunatik is hot-stamped and CNC'd out of aerospace grade aluminum at one of Apple's suppliers. The LunaTik will sell for $69.95 online and at retail. Includes shipping within the USA. (Shipping to Canada add $10, International add $15 to pledge amount)
Pledge $70 or more
4390 backers
The Collection pre-order gets you both the TikTok and LunaTik. Includes shipping within the USA. (Shipping to Canada add $10, International add $15 to pledge amount)
Pledge $150 or more
1398 backers
A serialized, red-anodized LunaTik Kickstarter Backer Edition signed via laser by the designer, Scott Wilson. While you wait for your custom color we will also send you a TikTok to boot. Includes shipping within the USA. (Shipping to Canada add $10, International add $15 to pledge amount)
Pledge $500 or more
100 backers All gone!
Spread the Love Party Pack. You will get a serialized red-anodized LunaTik Kickstarter Backer Edition (with 8GB iPod Nano included) signed via laser by the designer, Scott Wilson. We will also send you 5 silver anodized LunaTiks and 5 TikToks to give to your friends and family to replace their current old school timeware. (Shipping to Canada add $25, International add $50 to pledge amount)
Comments
Creator Darshan on March 2, 2011
I was one of the original supporters and I still dont have mine? do you think I will get it soon????? Everyone seems to have got theirs two weeks ago!
Creator Mydao Huynh on March 1, 2011
Haven't received my watch or any shipping information yet. I already filled out my survey to have it shipped a long time ago.
Creator BigToe on February 25, 2011
Both my orders arrived in New Zealand today. It's been a while but I don't mind as I've really enjoyed watching this concept grow: the idea, the sketches, the video's, the updates. the emails, the feeback - it's all been great. Top job Scott.
Creator Scott Wilson + MINIMAL on February 25, 2011
@cristian marchina--Please email jillian@lunatik.com with your full name and info so that she can correspond with you via email (we don't have your email address here)..thank you.
Creator cristian marchina on February 24, 2011
did not received
cristian
Itay
Creator Scott Wilson + MINIMAL on February 22, 2011
@rainier ibias --These watch bands are now available at www.LunaTik.com and we ship anywhere. Thanks for the inquiry!
Creator rainier ibias on February 22, 2011
hi, i have a brother at chicago illinois. how i can purchase/ buy the item?
Creator Scott Wilson + MINIMAL on February 22, 2011
@Ramon Alvarado---jillian@lunatik.com is emailing you today. You did not supply us with your address and that is the reason we have not been able to ship you your product. Please look out for her email so that you can provide the info needed to get the package shipped to you. Thanks!
Creator Scott Wilson + MINIMAL on February 22, 2011
@Harry Takiue--We can replace your lost screw, no problem. Please email jillian@lunatik.com and write LOST SCREW in title, also include your full name, address and phone number. Thanks!
Creator Ramon Alvarado on February 21, 2011
I'm in the 5%...
Creator Alex Smith on February 21, 2011
Im part of thr 5% that didnt received his TikTok product. When I will be receiving it?
Creator Steve Aw Kah Lok on February 20, 2011
This comment has been removed by Kickstarter.
Creator denise smart on February 19, 2011
This comment has been removed by Kickstarter.
Creator Harry Takiue on February 18, 2011
Lost a screw for the Luna Tik. Any chance on purchasing spare screws?
Creator Scott Wilson + MINIMAL on February 17, 2011
@Félix Major--Sorry you are still waiting. We are checking the message boards, but you need to email jillian@lunatik.com directly to get more information, as these boards don't provide us an email to get back in touch with you. As for some of the Canadian shipments, as of last night we can confirm that a batch of them got held in customs and then sent back to our fulfillment house (they just arrived back in China)....problem is, UPS didn't inform our fulfillment house that they were sent back, so we had no way of knowing what had happened until now. You can likely expect a new shipping confirmation headed your way any day now. Sorry for this delay--we are doing our best to track these issues.
Creator Félix Major on February 17, 2011
Bonjour,
This is the second email, still no answer. I would like to know where the heck is my watch! I'm in Quebec, Canada. My name is Felix and I have been one of your first backers and believer on kickstarter. I refered the lunatik to all my friends and family who buyed it as well. I must say that me and my dad (who ordered a lunatik too and didnt received it) are now thinking that this watch is a legend! I received a notice on january 31 telling me that my package has been shipped and will arrive at my home in 5 business day! The tracking number for Post Canada does not work! Its been 18 days since I received that email!
Where is the watch that I purchased so long ago? You guys have made a million with this idea. Please deliver now. This is getting ridiculous.
Creator Sky Liu on February 16, 2011
Perfect!Thank u very much!
Creator F. Ricardo Chiappe Vegas on February 16, 2011
Hello.
According to that, I'm in that unlucky 5% group.
I received my shipping notice on January 31st, saying "in 5 business day tops" the LunaTik will be delivered.
I'm still waiting and worst of all, the tracking number is useless.
I've been sending emails to info@lunatik.com way before this post (because the Tracking number didn't work) but with the last reply:
"I have sent your email to the fulfillment company, so we can find out where your package is. I can confirm that it is definitely on its way to you, we just can't see where it is! "
And this was a week ago. Still know nothing. Still can't track it. Who is the "fulfillment company"?
I know it's difficult to track packages internationally (outside US) but you shouldn't leave people waiting for something to happen/arrive.
Glad to hear people loving the product and the success of this project.
Hope this works out well and every backer get it's Lunatik/TikTok.
Thanks.
Ricardo Chiappe Vegas
(From Peru)
Creator Jason Andrews on February 16, 2011
Received mine today. Sweet!
Creator Alastair McDougall on February 15, 2011
Haven't got mine yet (Sydney, Australia). Really don't like being in the 5%, must say customer service were great. Hope it turns up soon, and that the tracking issue doesn't mean my order actually went to Argentina. :P
Creator Frank Silas on February 15, 2011
Thank you Scott and team! Brilliant execution on a great idea/design. I have both the Tik Tok and Luna Tik. I've been wearing the Tik Tok since getting it. People are amazed by it. I just wish apple would allow apps. I want a calendar and calculator on this watch! Great job. Thanks for delivering! I work in video games and film so lots tech folk are getting to see it in person.
frank.silas@gmail.com
Creator miriam on February 15, 2011
My husband and I received our lunatiks today. Thanks for such a gr8 quality product!
Creator Scott Wilson + MINIMAL on February 15, 2011
@ John Fedyk- Your order shipped on Jan 28th and should have arrived by now. Sounds like you don't have it and it is lost in the post, so please email jillian@lunatik.com so that we can get you your product. We are sorry for your frustration. Thanks for being a part of our project and please understand that we are working thru some shipping issues as best we can.
Creator Scott Wilson + MINIMAL on February 15, 2011
@ Dexxxtro--Please email us directly at info@lunatik.com or jillian@lunatik.com. We need your full name and email address used during the Kickstarter project in order to check on your shipping details. Thanks.
Creator Scott Wilson + MINIMAL on February 15, 2011
@ Richard Swallow- We are checking on your order status. Please email jillian@lunatik.com with your email address so we can reply to you.
Creator Scott Wilson + MINIMAL on February 15, 2011
@charleschou --please email jillian@lunatik.com with your full name and email address used on the Kickstarter account. Without this info we cannot track where your order is. thanks.
Creator Scott Wilson + MINIMAL on February 15, 2011
@will--Can you provide your first and last name and an email address so that we can look into your issue? You can also email jillian@lunatik.com, but posting here without your email or full name does not allow us to look into the issue. thanks.
Creator Dexxxtro on February 15, 2011
I am one of unlucky 5% and the extremely disappointed. I hope you do something to compensate the extra time.
Creator Damon Leverett on February 15, 2011
Got our Tik Tok and Luna Tik Saturday. More fun than mere mortals deserve. What's the next project.
Creator Bruce Bensetler on February 15, 2011
My "coolness" factor up 500% with my grandchildren now that I am wearing my TikTok
Creator Chris Lung on February 15, 2011
Habe beide watches problemlos (kein Zoll etc.) erhalten - super Qualität und ein echter Hingucker! Vielen dank - freue mich schon jetzt auf neue Projekte!!!!!
Creator John Fedyk on February 15, 2011
This comment has been removed by Kickstarter.
Creator John Fedyk on February 15, 2011
i'm in the 5% and am not impressed. i am the 18th backer to pledge and have NOT rec'd my items. this is not fair or right. my comments on other page have been moderated. my email will be answered in 48 HOURS! not right
Creator Erik Moust on February 15, 2011
Got mine 2, it's awesome and very light. Thanks for all the effort that went into this project!! Now waiting for te blutooth headset ;-)
Creator Johnaives on February 15, 2011
J'ai reçu mon bracelet, c'est génial !
Un petit regret (mais lié au nano), dommage qu'il n'y ait qu'une seule possibilité de cadran de montre, j'aurais aimé pouvoir choisir entre une montre Apple, Panerai, Bell&Ross, Breitling, ... comme cela est possible sur iPhone.
Creator Hermann Keldenich on February 15, 2011
Scott and Team,
thanks so much for this awesome project. I'm very glad I was part of this. I really like to wear TikTok and LunaTik, both are wonderful designed! - And of course I can't wait to have a bluetooth adapter.
Creator Mikey on February 15, 2011
I received an email saying my product has been shipped. But once I tracked it, it says it left the factory on the 6th, and reached the post office today... Is someone wearing my watch and walking it to me!!?? If so... dont get it dirty! =)
Creator Josh Fields on February 15, 2011
This comment has been removed by Kickstarter.
Creator BigToe on February 15, 2011
Nope - not arrived in New Zealand as yet - 15 February - 8.20pm
Creator Tony Kemp on February 15, 2011
got mine too and very happy, having dropped my Nano once onto concrete already I can now relax with it firmly clicked into myTikTok.
Sounds like a small ready market for the Bluetooth adaptor Scott when do we sign up for that one :)
Creator Mehul on February 15, 2011
I received my Lunatik and cant wait to see it with the nano. The customer service has been really outstanding and really really appreciate it. ( Damn! now I realised that its available in black as well)
Way to go Scott!
Creator Luis Eduardo Garcia Diaz on February 15, 2011
I have mine and they are incredible, I live in Dominican Republic and every body are asking me about where I get it...Im keeping the secret for a while, I like to be unique ;)
Creator charleschou on February 15, 2011
I am the 5% of the lot . I still have not receive it.
Creator Alejandro Castillo on February 14, 2011
Finally got mine! Just what I was expecting!
Creator joshua fouts on February 14, 2011
Received both last week. LOVE THEM!!!
Creator lee chern on February 14, 2011
Scott,
This is a great product, all my friends like it! congratulations on success!
Creator meccanica on February 14, 2011
Received my LunaTik late last week all the way down here in Nelson, NZ. Have been wearing it ever since. lots of people notice it and have had a few comments that Darth called and wants his watch back - I reckon they're just jealous. :]
Thanks guys!
Creator will on February 14, 2011
I received my tik tok and it was broken i emailed them 3 times and never heard anything
Creator Daniel Vera on February 14, 2011
Greetings from Canada. Love my Tik Tok! Makes my Nano much more functional. Cheers!
Creator Richard Cardona on February 14, 2011
Finally!! After pledging before Dec. 16th, I finally received my TikTok+LunaTik on Valentine's Day 2011. As an early adopter, I HATE finding out I'm in the last 5%, within this group, but they're in my hands! My nano has gone fully unused for a month but it's in its rightful enclosure now.