Software, Logistics and FAQ
We are making great progress at Instacube HQ! Here are few updates from software to shipping and a few things in between.
As you know, Instacube is built on Android, and we have a team working on both the app as well as the Android internals. The final product will be an "appliance", meaning that the whole product will be built for a seamless Instacube experience. No need to navigate around the Android home screen or Android settings pages. All you'll need, or want, is the Instacube flow. We have a team of smart Android hackers, and we're grateful that Android can be customized to bring you the best possible Instacube experience.
Recent work includes performance and stability improvements on key flows, including both photo streaming and navigating of feeds. We are also architecting the software in an extensible fashion, so that we can easily add new features for update over wifi. Instacube is going to be a living device, with a lot more functionality coming down the pipe after we launch the 1.0 version!
For anyone who have messaged us about becoming a beta tester, a big THANK YOU! We are thrilled to see so many of you interested. We have selected a team of well-qualified beta testers. And we really appreciate everyone who has volunteered.
STANFORD COOL PRODUCT EXPO
Last week we presented at the Stanford Cool Product Expo. We brought our EVT units and demoed to hundreds of students, professors, tech enthusiasts and press. Instacube received very positive feedback from the crowd.
Here are a few of our favorite moments from the event:
The Instacube buzz is continuing - check out our Facebook page for recent press and social media chatter about our product.
We have been so fortunate to receive backing for Instacube from around the globe. We know the product has wide appeal and we are now challenged with shipping Instacube to 66 countries around the world. We are working closely with our test lab in Shenzhen to acquire FCC and CE certification for Instacube. So when we ship, we can make sure that every Instacube will get to you safely, wherever you are.
Many of you are concerned about shipping charges and our earlier offer to ship International orders at US domestic rates. With our current packaging, our costs will be higher than we budgeted due to the dimensional weight of the box. This situation, coupled with rising international shipping rates across most carriers, has prompted us to begin exploring creative solutions to satisfy our backers and allow us to continue to develop and enhance the Instacube experience.
We hope to have a solid plan and costs for international shipping in the next few weeks. We will communicate directly with all of our International backers at that time.
We want to apologize for not being able to respond to every message in the past few months. We are a small team that up to now has been primarily focused on development. Our communication has been inadequate, and we are in the process of growing our team so we can respond to your concerns and give prompt feedback. We are currently building out the support page on our website as we expect inquiries to increase as we get closer to shipping.
Again, our team here want to sincerely thank all of you for supporting us all along. We have added below some common FAQ’s that we have been hearing lately - if you have a question please send it along at firstname.lastname@example.org or ask it in the comments section.
FREQUENTLY ASKED QUESTIONS
Q: I moved! How do I changed my shipping address?
A: Please send a message to email@example.com with your new shipping address and reward level. We will update your shipping info for you.
Q: I forgot to fill out the backer survey. And now I don't know where to find it. What do I do?
A: No worries! You can still send an email to firstname.lastname@example.org with the following info:
1) Reward Level
3) Shipping Address & Country
4) Phone number
5) Preferred Instacube Color
And we will add these to our shipping database.
Q: Can you guys remove the Instacube logo on the front cover glass?
A: Unforunately we can't. This was a design decision.
Q: I changed my mind. How do I request a refund?
A: We do not offer refund for Kickstarter orders. We are confident that when you receive Instacube, you will love it! However, if for any reason you don’t think Instacube is awesome as we do after you receive it, we will be more than happy to refund you then.
Q: I want to buy more Instacubes! How do I buy one now that the campaign is over?
A: We will soon start to take pre-orders in the US. You can go to http://goinstacube.com/reserve-now/ and put down your email address. We will inform you as soon as pre-order goes live!
Q: When will Instacube be available for sales outside of the US?
A: We are working hard on certifying Instacube in as many as countries as possible. But most likely Instacube will not be ready for sales outside of the US until 2014.
Q: Will Instacube support any photo-sharing services other than Instagram?
A: Yes, we do plan on supporting other photo-sharing services (Facebook, Pinterest etc.) in future software releases.
Q: Will the software will be open source so we can write our own integrations with popular API's?
A: This is a real possibility. Our intent is to build a platform and ecosystem around Instacube. That will include opening the platform to external development, via API, SDK, and common tools. There are no dates for this yet but it is on our roadmap.
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Every little bit counts! Since we love your support, we'll give your Instagram handle a special shout-out on our website. Tag your photos with #Instacube to connect with our growing community!Estimated delivery:
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For your generous donation, we'll hook you up with a super fly American Apparel® Instacube T-Shirt! You'll be able to show off to the world that you supported this awesome kickstarter project!Estimated delivery:
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Early Adopter Special! One "Classic" Instacube. There are only 1,000 Instacubes at this sweet price, and they are reserved exclusively for our first Kickstarter supporters!Estimated delivery:
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One "Classic" Instacube. It's sexy, and because you want it first, Kickstarter is the only place we're offering the presale.Estimated delivery:
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1000 backers All gone!
Early Adopter "Lover's Pair!" Two "Classic" Instacubes offered at a super low price! Instacube makes a great gift and we're confident if you love Instacube, you have a loved one who will too!Estimated delivery:
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We love you and we wanted to offer a few more Instacube "Lover's Pairs" at a special Kickstarter price. This reward is only open from 9/13-9/21 so grab this sweet deal while you can!Estimated delivery:
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69 backers Limited (931 left of 1000)
Collector's Limited Edition Instacube! This is a VIP batch just for VIP Kickstarter backers! One "Vintage Spring" Instacube in Kickstarter Green, individually numbered ___/1000 and laser engraved with your Instagram handle or name (optional). This is the only time we will ever offer Instacube in this amazing throwback retro green!Estimated delivery:
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"Lover's Pair" of Instacubes. Two "Classic" Instacubes for him and her, him and him, her and her, home and work, grandparent and grandkid, near and far or any other combo you can come up with! Since you're willing to buy two, we're willing to give you a price break off of retail :).Estimated delivery:
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Instacube Backer Blowout! For our final three days, we're offering a sultry Instacube Trio in any color combination you desire for a fraction of the anticipated $199 retail price.Estimated delivery:
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Instacube Six-Pack. Cheers to you and your extended friends & family or boutique shop!Estimated delivery:
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Instacube "Baller Pack!" Nine Instacubes and an invitation to our VIP CES Penthouse Party in Las Vegas this January. (Transportation and accommodations are not included... but this will be the #BestPartyatCES we promise!)Estimated delivery:
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1 backer Limited (1 left of 2)
10 Instacubes, custom skinned & designed just for you with the promise of first dibs on orders for retail next March! Email for more detailsEstimated delivery:
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Instacube Design Experience! Looking to make some custom Instacubes for your business or clients? Join us for an Instacube Design Session & Adventure with Instacube Designer John Whaley at D2M's office in Mountain View, CA! E-mail for more details on this once in a lifetime opportunity! We will hook you up with Instacubes and the experience will blow your mind. We promise. (Transportation and accommodations are not included but a great time is assured.)Estimated delivery:
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