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about 14 hours ago
Daniel Chin
commented on a project@marco What is your last name? There are too many Marcos in the backer list.
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5 days ago
Daniel Chin
commented on a project@Christos Your package was shipped out on March 19 (US Postal Service # LJ922498511US). If you have yet to receive the package, it might have been lost in the mail. What we can do now is to file an insurance claim for you. I hope you understand that we did our utmost to ship out your package in a timely manner on March 19. We did not delay or postpone your shipment three times as mentioned. At this point, only USPS knows where your package is. It is not an excuse but an unfortunate fact. I understand that you are frustrated but no amount of organization on our part could have prevented the package from getting lost in the mail. I will get someone from our support team to file an insurance claim for you and give you a status update.
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5 days ago
Daniel Chin
commented on a project@Joassart I will get our HyperShop support team to contact you to work on getting the package released from customs.
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on May 17
Daniel Chin
commented on a project@heckert Thanks for your concern. We are aware of the overvoltage and short circuit issue and they have since been fixed. All CloudFTP that ships today carry the CE and FCC markings. http://photos.smugmug.com/photos/i-XjdPbQc/0/L/i-XjdPbQc-L.jpg
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on May 17
Daniel Chin
commented on a project@Oceana I'm sorry for your unpleasant experience. Allow me to respond to your comments. 1) Kickstarter is a crowd-fundraising site not an online store. You pledged to make a donation to support this project and in return got a reward which could be the product itself. It is clear from the start that project will be funded in early January and we will only start shipping rewards from February (which is very fast by Kickstarter standards). We started shipping the first rewards from February 29 and in your case, your reward was shipped on March 19. Given that US Postal Service First Class Mail can take up to 1 month to deliver a package from USA to Germany, I assume you got your reward around late April. So the real delay here was the 19 days between the time when we started shipping rewards (February 29) and the actual shipping date of March 19, which I apologize. 2) The first batch of CloudFTP did not have a user guide due to a printing error but we did post a download link to the user guide in a March 3rd update which was sent to everyone (http://www.kickstarter.com/projects/125911486/cloudftp-wirelessly-share-any-usb-storage-with-ipa/posts/184351) 3) CloudFTP came with a USB charging cable which can be charged from the computer USB port or any USB power adapter that came with your smartphone/tablet. 4) CloudFTP is a unique new product in its category and we are new to the Kickstarter process, so I admit we screw up some things. We are learning new things ourselves everyday but I assure you that we will stand by our products. Most of the problems you experienced have already been fixed or are in the process of being fixed. The smoking was caused by a short circuit between the USB port and the WiFi module due the close proximity of the components and breakdown of the insulation layer. The actual smoke came from a burnt fuse which is designed cutoff power in the event of a short circuit. There was never a fire risk. There were 2 other safety systems to prevent that from happening. We have since corrected the design to prevent this from happening again. 5) We can replace your defective product free of charge. I will get one of my support staff to contact you. For any other questions, there are 4 Ways to get CloudFTP Technical Support Chat online with us at http://www.hypershop.com (Mon-Fri, 9:30am-5:30pm PST) Email us at http://www.hypershop.com/Ticket_New.asp Call us at +1.408.737.7878 (Mon-Fri, 9:30am-5:30pm PST) Discussion forum at http://forum.cloudftp.com
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on May 12
Daniel Chin
commented on a project@Michelle There's some miscommunication somewhere. We can certainly provide a replacement charging cable with shipping included for $9.95. I will get someone from HyperShop support to get in touch with you.
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on May 8
Daniel Chin
commented on a project@BB While I feel your frustration for not receiving your reward till now, I hope you can understand that your package is now with the postal office and in transit from USA to Germany. Unfortunately we have no control over the postal office or the German customs as to how fast they can deliver the package. What we can do for you (since it's more than a month since we ship) is to raise an insurance claim. I will create a support ticket for your case and our support team will contact you for more information.
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on May 8
Daniel Chin
commented on a project@Kerrie Are you still having problems downloading cloudftp.app? I just tried downloading it without any issue.
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on May 5
Daniel Chin
commented on a project update@T Kap Our support team at www.hypershop.com will contact you
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on May 4
Daniel Chin
commented on a project updateYou can secure the ad-hoc WiFi network with a password in settings so that unauthorized people cannot connect to your CloudFTP.
Daniel Chin
Fremont, CA
Daniel is the Founder and President of Sanho Corporation, a company that specializes in Apple accessories, portable power and storage. An electrical engineering by training, Daniel has a hand in all of Sanho's products which include: HyperDrive – Po... view more
