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• Product Manager

  We're looking for a seasoned product thinker to join Kickstarter's small product team. You pride yourself on your product instincts, but understand how to make nuanced implementation tradeoffs with designers and engineers. You'll be working closely with our founders and running product projects of various shapes and sizes — incremental improvements to core features, ground-up rethinks of existing features, solving difficult use-cases, as well as leading brainstorming, requirements, wireframing, development and deployment, analytics and iteration of completely new features.

  You have a strong product background, with an instinct for synthesizing product ideas from across the org and distilling them into their essence. It's ideal if you have experience in search & browse, personalization & recommendations, and marketplace and/or community features. Double awesome if you have previously run a Kickstarter project.

  We're solving hard problems and defining a very new experience online. Wanna join us?

  Interested?

  Send a little something about yourself to jobs@kickstarter.com, along with links to your work. This position is full-time, on-site at our awesome NYC office in the Lower East Side. Your compensation will include equity and health-care.

• Community Support

  Each day at Kickstarter we receive hundreds of queries from backers, creators, and other members of our community on matters urgent and delicate. We're looking for someone to join our Community Support team and help them. This position will be focused on handling customer support queries, everything from basic site usage and project questions to payment and technical support.

  You will be working directly with Kickstarter's community to resolve issues and provide an understanding voice in the process. You’re an excellent writer and feel comfortable with writing being your primary mode of communication with users. You have a positive attitude, approach your tasks diligently and with a sense of urgency, and enjoy going the extra mile to make things right and people happy.

  This position includes weekend support.

  You're good at and enjoy

  1. Treating everyone under the sun with personal care and respect
  2. Communicating simply, elegantly, and effectively (without losing your personality)
  3. Being a go-between
  4. Keeping calm in the line of fire — nothing gets you down
  5. Connecting the dots and solving problems
  6. Staying organized and juggling tasks
  7. Working efficiently and being proactive about making processes more efficient
  8. Working independently as well as in a team

  Bonus points

  1. Previous experience with Zendesk or other web-based support software
  2. History of providing excellent customer service

  Interested?

  Send a little something about yourself to jobs@kickstarter.com, along with any relevant links. This position is full-time, on-site at our awesome NYC office in the Lower East Side. Your compensation will include equity and health-care.

• Ruby Engineer

  Do you want to write mission critical code that enables thousands of people to realize their creative dreams?

  At Kickstarter, new features are developed by small groups of engineers, designers, and product managers. Some of the projects we’re working on right now include: tools for Kickstarter’s project creators, payment processing for millions of dollars in pledges every week, and new ways to discover projects through social recommendations and data analysis.

  We deploy daily for features big and small, and encourage contribution to open source projects. Everyone in product and design commits code, so expect to work closely with people up and down the stack (right now we're 7 engineers with another 5 or 6 committers). We develop in Rails and JavaScript/jQuery, host on AWS, and manage code in git — but we’re not dogmatic about it.

  If you’re interested in helping us build a platform that is changing how culture gets made, get in touch. We’d love to see your favorite work, whether it’s a side project or your github profile.

  Interested?

  Send a little something about yourself to jobs@kickstarter.com, along with links to your work. This position is full-time, on-site at our awesome NYC office in the Lower East Side. Your compensation will include equity and health-care.

• Office Manager

  We're looking for someone to help us keep everything running smoothly as we grow!

  You're the kind of person who is always looking for ways to help. You have a strong attention to detail. You can perform many different tasks. You have a to-do list and love to get things done and check them off. The dog never ate your homework. Your personality and enthusiasm make the people around you feel good.

  Some of the tasks for this job

  1. General office and people coordination and organization
  2. Creating and tracking office policies and procedures
  3. Lots of phone calls and emails with all sorts of people
  4. Greeting guests
  5. Assisting staff in administrative tasks, planning travel, and scheduling
  6. Organizing paperwork and files
  7. Ordering food and supplies
  8. Assisting with event planning

  The cover letter is more important than the resume. Show us who you are.

  Interested?

  Send a little something about yourself to jobs@kickstarter.com, along with any relevant links. This position is full-time, on-site at our awesome NYC office in the Lower East Side. Your compensation will include equity and health-care.