Creator Questions: Getting started Top ↑
To be eligible to start a Kickstarter project as a US creator, you need to meet the following requirements:
—You are 18 years of age or older.*
—You are a permanent US resident with a Social Security Number (or EIN).
—You have a US address, US bank account, and US state-issued ID (driver’s license).
—You have a major US credit or debit card.
To start a project as a UK creator, you need to meet these requirements:
—You are 18 years of age or older.*
—You are a permanent UK resident either creating a project in your own name or on behalf of a legal entity with a Companies House Number.
—You have a UK address, UK bank account, and government-issued ID (driver’s license or passport).
—You have a major UK credit or debit card.
*Parents and teachers can launch projects in collaboration with children under 18 only if the adult registers for the Kickstarter and payments accounts and is in charge of running the project itself.
It is required for US creators. If you're a US creator, we'll send you to Amazon to set up your account when you start your first project. For Amazon Payments questions, please visit this section of the FAQ.
If you're a UK creator, you don't need an Amazon account. You'll set up your bank account through Kickstarter.
When someone has finished building their project, they submit it to Kickstarter and we check to make sure it doesn't violate our project guidelines. A project is either approved or declined, and in some cases we'll reach out with a question asking for clarification. The creator has the ability to appeal a decline if they wish. Approximately 75% of submitted projects are accepted. The rest don't meet the guidelines.
We allow creative projects in the worlds of Art, Comics, Dance, Design, Fashion, Film, Food, Games, Music, Photography, Publishing, Technology, and Theater.
Everything on Kickstarter must also be a project. A project has a clear goal, like making an album, a book, or a work of art. A project will eventually be completed, and something will be produced by it.
Kickstarter does not allow charity, cause, or "fund my life" projects. Check out our project guidelines for details.
Our staff does a quick review of projects before they launch to ensure they fit this criteria.
— Make a detailed budget of your costs. Use this to set your funding goal.
— Look closely at other Kickstarter projects, especially Staff Picks.
— Brainstorm with friends about what rewards to offer and other project ideas.
— Consult Kickstarter School for tips and tricks from our staff, as well as the tips posts on our blog.
— Have a plan for spreading the word about the project.
Running a project is a lot of fun and a lot of work. Make sure you're ready before you launch!
The amount of time it takes to build a project depends on how much work has been done ahead of time. If your reward tiers are already sketched out and your video is ready to go, you can get started pretty quickly. If you want to take longer to sculpt your project page, that’s cool too. There’s no deadline to launch.
If you are trying to launch in a hurry, there a few things to keep in mind. Before you can submit your project to us you must setup your project to receive funds. The setup process, which includes bank account and identity verification, can take just a couple days for some and up to a week for others. If there are complications or discrepancies with your account (this is rare), it could take longer. Budget your time and plan ahead.
Once your project is submitted to us for a guidelines review, we will generally get back to you in 2-3 business days. Submitting a project the day you hope to launch is not a good idea.
Projects on Kickstarter can last anywhere from 1 - 60 days. We've done some research, and found that projects lasting any longer are rarely successful.
We recommend that project deadlines are set at 30 days or less. Shorter durations have higher success rates, and will create a helpful sense of urgency around your project. For more on duration, see Kickstarter School.
After visiting your project page backers should have a clear sense of:
— What it is you are trying to do
— How you will do it
— How the funds will be used
— Your qualifications to complete this project
— The identities of the people on your team (if you have one)
— How far along your project is
The more information you share, the more you will earn your backers’ trust.
Videos are not required to launch, but projects with a video succeed at a much higher rate (50% vs. 30%), and they also raise more money. So we highly recommend that you include one! Visit Kickstarter School for tips on making a great video.
Your project video's file size must be 1GB or less and one of the following file types: MOV, MPEG, AVI, MP4, 3GP, WMV, FLV
For video encoding, use WMV format in Windows. On Mac, use H.264. In both cases, the key variable is the “bit rate,” so look for that box. If it’s measured in kilobits per second (kbps), try 1500 to start. If it’s measured in megabits per second (Mbps), try 1.5. If the file is too big: Make that number smaller. If the quality seems bad: Make it bigger.
Rewards are typically items produced by the project itself — a copy of the CD, a print from the show, a limited edition of the comic. Most projects also offer creative experiences: a visit to the set, naming a character after a backer, a personal phone call. Anything that brings backers into the creative process is a great approach. For tips on creating rewards, visit Kickstarter School.
Rewards can be priced between $1 and $10,000 (£1-5,000 for UK projects), and they must fall within the project guidelines, which includes a list of prohibited items and subject matter.
Yes! When building your project, there's a place to select "Limit # available."
This makes it so that if, for example, you want to offer 20 VIP seats at your film's premiere, you can limit the reward to 20. As soon as 20 people back the VIP premiere reward tier, it will be marked as sold out and backers won't be able to select it.
You can also mark a reward tier as sold out at any point during your project's duration, and increase or decrease reward limits (or remove them altogether) at any time.
The estimated delivery date for a reward is the date you expect to deliver that reward to backers. If you're offering more than one thing in a single reward tier, set your estimated delivery date to when you expect everything in the reward tier to be delivered.
If you're not sure what the estimated delivery date is for a reward, take some time out to create a timeline for your project so that you have a good sense of when you'll complete it. Choose a delivery date that you feel confident about and will be working towards. Don't be afraid to give yourself some breathing room. It's always good practice to under-promise and over-deliver.
In general, the cost to mail your backers their rewards (postage, envelopes, etc.) should be taken into account when you set your goal and price your rewards.
Keep in mind that unless you specify otherwise, backers can pledge to your project from anywhere in the world. It’s always fun to have a backer from across the globe, but it can also mean paying for international postage to send rewards overseas.
If that’s something you’ve worked into your project’s budget, great. As you build your rewards, though, you’ll see that you have the option to charge an additional shipping fee to international backers. To do that, simply select “Shipping anywhere in the world,” when you add a reward, then, “Add fee.” The additional price will be included in the reward description, and international backers will be prompted to enter the additional amount to their pledge.
You can select “Shipping within the US/UK only” (depending on where your project is based), and this restriction will be included in the reward description and repeated throughout the checkout process.
Yes. If a project reaches its funding goal before time expires, projects continue to accept pledges until the funding deadline. There is no option to end a project early.
On average, successfully funded projects raise around 130% of their goal.
Yes. A project creator has the option to cancel funding. When funding is canceled, all pledges are immediately voided. Project creators and backers can continue to post on the project, however.
Yes. For example, if your project is a documentary and you put it in the Documentary subcategory, your project will appear in the Popular section of Documentary as well as the Popular section of Film & Video.
We rarely permit running multiple projects at the same time, or launching a second project before fulfilling your first one. Having multiple live projects can confuse backers and split support. Running a project is a lot of work, and more than one live project will likely dilute your attention and energy. There may be exceptions out there, but that’s generally how it works. If you're a first-time creator and have multiple project ideas, we recommend selecting the one that's most developed and trying that first.
A stretch goal is a funding target set by the project creator beyond the original Kickstarter goal. Stretch goals as a term and a practice emerged from the Kickstarter community as a way for creators to "stretch" beyond the initial, official goal of the Kickstarter project and raise more money (and often make cooler stuff!). Funds are collected whether stretch goals are met or not, as long as the project has met its Kickstarter funding goal.
What happens when a project is overfunded varies depending on the project, and stretch goals are not right for every project. If you are thinking about stretch goals you should consider:
Project complexity: Stretch goals can make a project more difficult to complete. Fulfilling rewards can be demanding, and any time you add new stuff (more songs on your album, better materials or options on your creation) the demands increase. More costs to consider, more things to ship — things can get complicated fast. It can be tempting to add stretch goals — especially if a project goes orders of magnitude over funding — but this shouldn't be done without careful planning.
Communication: If adding stretch goals, think carefully about how to announce them to your community of backers. Take the time to explain your intentions, your motivations, and your plans. Any changes made midstream should be accompanied by an assurance that you are honoring your initial promises to backers. Simply proclaiming, “New goal!” without recognizing what you’ve achieved together can rub backers the wrong way.
Being open and sharing ideas is an essential part of Kickstarter. The platform is collaborative by nature, and is a powerful community-building tool for project creators. If you are unwilling to share information about your project with potential backers then Kickstarter probably isn’t for you.
Yes! Having friends and collaborators look at what you’ve put together can be really helpful and reassuring. Just click “Get preview link” at the top of your project preview while you're creating your project and send the link to anyone you'd like. The link isn't password protected, so it's very easy to share with friends. They'll also be able to leave feedback directly on your project preview if they have a Kickstarter account.
If you shared your preview link and don't want people to see it or leave feedback on it anymore, you can always click “Disable preview link” at the top of your project preview. Toggle on and off at will!
Each project is linked to a single Kickstarter account, but you can list the members of your team (bandmates, etc.) in your bio, which will show on your project page. You can edit that from your account page.
We’re working hard to open up to more countries! If you’ve been waiting, we really appreciate your patience.
Nonprofit organizations can and do run projects on Kickstarter, provided that the project meets our project guidelines.
US creators: All the names on all accounts (including the Kickstarter account, Amazon Payments account, and bank and credit card accounts) must be in this organization’s name.
If you're not running the project as a nonprofit but working with a 501(c)(3) fiscal sponsor, be sure that the Amazon Payments account (used to receive Kickstarter funds) is set up by the 501(c)(3). You must also include details about the organization on the project.
If your Amazon Payments account is registered by a confirmed 501(c)(3) organization, you may have the ability to offer full or partial tax deductions to backers.
UK creators: In general, CICs and other UK nonprofits will not be able to offer tax deductions to backers.
There are two ways to include photos and images in your description, either uploading them directly from your computer or embedding them.
If you upload images, they must be 10MB or less and one of the following file types: JPEG, PNG, GIF, BMP.
If you choose to embed, the images need to first be hosted on another website — like Flickr, Photobucket, or your personal blog or website. Just click on the Image button in the text editor, paste in a link to the photo, and click "Add Image." Make sure the URL you pasted in ends with an image file extension, like .jpg or .png. If you have trouble finding the correct URL, just right click on the image (or control + click on a Mac) and select "Copy Image Location."
You can also embed videos and audio in your project description and updates (e.g., from Youtube, Vimeo, SoundCloud, Flickr, etc.). However, you cannot embed your main project video; you must upload the original video file.
Forever! Projects are not closed or taken down, they remain on site for reference and transparency.
For the same reasons, projects cannot be deleted, even if they were canceled or unsuccessful. Please note that deleting your Kickstarter account will not delete your project.
Don't use music, images, video, or other content that you don't have the rights to. Using copyrighted material is almost always against the law and can lead to expensive lawsuits down the road.
When copyright disputes do arise on Kickstarter (they're rare, but they happen), we handle them in accordance with the Digital Millenium Copyright Act of 1998. To avoid unnecessary disruption, projects in question are typically removed from public view but are not immediately canceled. This keeps pledge authorizations and lines of communication intact, and leaves room for project recovery where appropriate. The procedure is outlined in detail on our Copyright and DMCA Policy page.
The easiest way to avoid copyright troubles altogether, though, is to create all the content yourself or use content that is free for public use. For example, you may be able to use some Creative Commons-licensed music — per the terms of their licenses — that's available on SoundCloud. Other resources worth exploring: Vimeo Music Store, Free Music Archive, and ccMixter.
Creator Questions: While your project is live Top ↑
"Project updates" refer to what is essentially each project's blog. Project creators use updates to keep their backers informed on the development of the project, and every update is emailed directly to backers. Some creators may post every day, others may do it rarely, but it's the best way to keep backers informed of a project's progress.
Creators are encouraged to include media in their updates, whether by embedding them or uploading directly (video files up to 250MB; images up to 10MB).
Each post can be made publicly viewable or backers-only. Backers-only updates allow you to communicate privately with backers as a group.
Yes, you can edit the following content after launching:
— Project description
— Video and image
— Rewards (add new ones or edit those not yet backed)
— Your profile
— Project FAQs
The only things that cannot be edited after launch are:
— The funding goal
— The project deadline
— Your Kickstarter name
— Rewards that have already been selected by a backer
People will reach out during the course of the project with questions about your project. These may range from queries on delivery dates to specific technical questions. These inquiries should be answered promptly and, in cases where other backers are asking the same information, publicly with a project update and through your Project FAQ (under your project description). Transparency is vital on Kickstarter.
No. Every project is preserved as it ended. Creators are encouraged to use project updates to add new information to the project's development.
If no backers have selected the reward tier, you can change the estimated delivery date on your Edit Project page. If the reward has already been selected the date cannot be changed, so you should notify those backers of the new delivery date via the "Message All" button in that reward tier's Backer Report.
The Popular page in Discover is divided into categories, and each category rotates when it’s refreshed. The page is populated by an algorithm that takes many factors into account that measure, well, popularity!
Every project that launches on Kickstarter can be found on the Recently Launched page in Discover. Your project will also pop up in the Popular section of its corresponding category and subcategory as well as the Currently Funding section of your city.
Lots of people who come to Kickstarter browse around and look for projects, but keep in mind that when it comes to getting new backers, getting the word out through your own networks is the most effective. Most of the people who back your project will be friends, friends of friends, or fans of the work you do.
At Kickstarter HQ, we spend a big part of our day keeping up with projects. Every morning our editorial team opens hundreds of tabs in their browsers and watches all of the project videos that launched in the last 24 hours. When something sticks out as particularly compelling, whether it’s a really fun video, creative and well-priced rewards, a great story, or an exciting idea (ideally all of the above!), we make the project a Staff Pick.
We add to Staff Picks throughout the day and throughout the life of a project. We want this page to be ever-evolving and just one way of many for people to find great projects.
The best way to get on our editorial radar is to keep running an awesome project. We’re always on the lookout, reading about projects through interesting project updates, social media, and articles that pop up in our trusty Kickstarter Google alert. We look forward to reading about yours!
Our editorial team selects projects from Staff Picks to include in the homepage rotation. From that homepage rotation, we choose a single project to feature as our Project of the Day. We put a lot of care into selecting projects, focusing on the same qualities we do for Staff Picks. Because the homepage is the first thing people see when they visit kickstarter.com, we aim to have it populated with projects that are excellent examples of what a Kickstarter project can be.
The homepage also features projects in your city, popular projects, and projects your friends have backed and launched. These projects aren't selected by staff.
If you realize that you will be unable to follow through on your project before funding has ended, you are expected to cancel it. If your project is successfully funded, you are required to fulfill all rewards or refund any backer whose reward you do not or cannot fulfill. A failure to do so could result in damage to your reputation or even legal action by your backers.
To avoid problems, don't over-promise when creating your project. If issues arise, communicate immediately, openly, and honestly with your backers.
Creator Questions: After your project ends Top ↑
US projects: If funding succeeds, funds go directly from backers' credit cards to the project creator's Amazon Payments account. There is a 14-day window for collecting and processing pledges. After that, you can transfer funds from your Amazon account to your bank account.
(Note: Amazon Payments users with a six-month history of receiving credit card payments can apply to Amazon for immediate withdrawals.)
UK projects: If funding succeeds, funds are debited directly from backers' cards. There is a 14-day window for collecting and processing pledges. After that, funds will be transferred directly to your bank account.
Yes. You can always try again and relaunch with a new goal, whenever you're ready. You’ll need to set your project up from scratch, but it can be essentially identical if you choose.
If a card is declined, an email is sent to the backer every 48 hours with a link to fix the issue. The backer has 7 days to correct the problem. If they do not correct the payment during that period, they are dropped as backers from the project and are no longer eligible to receive rewards. You can view the status of all your backers on your Backer Report.
The Estimated Delivery Date is intended to set expectations for backers on when they will receive rewards. Setbacks are common to any project, and creative ones especially. When the unforeseen occurs, creators are expected to post a project update explaining the situation. Sharing the story, speed bumps and all, is part of the Kickstarter experience.
Creators who are honest and transparent will find backers to be far more forgiving. We’ve all felt the urge to avoid things when we feel bad about them, but leaving backers in the dark makes them assume the worst. It not only reflects badly on the project, it’s disrespectful to the support that community has given and to other Kickstarter creators. Regular communication is a must.
Kickstarter doesn't have a browse area for projects whose funding was unsuccessful, however unsuccessfully funded projects are accessible through Kickstarter's search and the profile pages of the project's creator and backers. When users click on a creator's profile they can see all of the creator's past projects — successfully and unsuccessfully funded.
In terms of external search (Google, Bing, etc.), Kickstarter de-indexes projects whose funding was unsuccessful. This means that unsuccessfully funded projects don't show up in those search results. This was implemented after receiving many requests from former project creators who were finding their unsuccessfully funded projects ranking extremely high — in some cases as the #1 result — in Google searches for their name.
Creator Questions: Interacting with backers Top ↑
The Backer Report has all the tools you need to work with your backers during and after your campaign. You'll find a link to it near the top of your project.
From there you can:
- Communicate with your backers.
- Request information from your backers (mailing address, T-shirt size, etc.) to fulfill rewards.
- See a list of all your backers and sort them by reward tier, who's messaged you, and who has responded to the survey.
- View backers' information, leave yourself a note for special requests, and check them off when you send their rewards.
For more information on the Backer Report, check out the links above and this blog post.
When a campaign is running you will see the names and pledge amounts of your backers in the Backer Report.
Clicking on any backer will show you more information. For successful projects, after you send a survey, their responses will show here. This is also where you can leave a note to yourself and mark off their reward as sent.
Note: Credit card information is not shown.
To let all your backers know how the project is going you can post an update. Updates are like your project's blog.
When there is something relevant only to backers at a particular tier, use the 'Message All' option on that tier in the Backer Report.
To message backers individually, just use the 'Send Message' link from the backer list or their backer card.
Backers expect to connect with you through Kickstarter so it's best to use our tools for sending updates and messages and asking for information. Avoid asking people to sign up for another service as it's usually confusing and leads to errors.
The Survey tool in your Backer Report makes it easy to collect mailing address, shirt size, reward options, or anything else you need to fulfill rewards. To use it just:
1) Go to your Backer Report.
2) Click Survey and create the questions. You can make it an open answer or multiple choice.
3) The questions you add are automatically saved as you work on them. When you're ready to send, just click 'Send Survey'.
You can view the responses on the Backer Report or export them as a CSV file that you can open in Excel and other spreadsheet programs.
Don’t worry about gathering backers' info before your project is funded. If backers are curious, please let them know that you’ll follow up when you're ready to deliver their rewards.
Surveys can only be sent once per reward tier, so ask for everything you need.
If you do miss something or need information from backers before your project ends, you can always message all backers in specific reward tiers through the Backer Report.
The backer export (available from your Backer Report) lets you export all your backer data into a spreadsheet where you can organize and sort the information to meet almost any need. You can:
- Sort and reorder by reward, pledge, country, name, etc. This makes it easy to count different rewards, pledges, how many signed copies you'll need, or anything else.
- Make changes to backer information. Address, reward preferences, or anything else. Just note it in the spreadsheet so it's all together.
- Add additional fields for any other data you want to store. For example you could make fields to note when you pack, ship, and email backers.
These are just a few examples of what you can do with the export but you can organize and manipulate it to meet almost any need. You can open this in Excel, Numbers, or any spreadsheet program. If you don't have one yet, Google Drive is free and available to all. Check out their help section to get you started.
Creator Questions: Payments — US Top ↑
During the project creation process we’ll send you to Amazon Payments to set up your account. You can connect an existing Amazon Payments account or sign up for a new one.
Note that you must fully complete this registration to launch your project.
You'll need to verify your email address with Amazon before you can add a bank account. Once the email's squared away, you can add a bank account here. There are two ways of verifying your bank account, instant verification and via deposits. Not every bank offers instant verification; if yours doesn't, you'll need to request that two small deposits be made into your account. It usually takes 3-5 days for the deposits to show up. Once you see them in your account, you can input the amounts into Amazon to verify.
To see the status of your bank verification, visit your Amazon Payments profile.
When you created your Amazon Payments account, Amazon sent an email with instructions for verifying your email address. Please find the email from Amazon with subject line "Verify Your E-mail Address" in your inbox, and complete your verification. If you can't find the email, you can request that a new one be sent by visiting your Amazon Payments profile.
Please visit your Amazon Payments profile to see what steps remain to complete your account setup. Note that you must log in to Amazon Payments with the exact same email address and password you used when you connected your project to Amazon to receive funds in Step 1 (important!). This may be different from your Kickstarter login, and that’s fine.
If you need assistance verifying your account, please contact Amazon Payments.
There are two steps to setting up your Amazon Payments account (the second is multi-part). Step 1 is connecting your project to Amazon Payments, where you enter your name, contact information, and other identification details. Step 2 has a few parts:
Verify your email address with Amazon
Amazon Payments sent you an email with instructions for verifying your email address. If you can’t find it, you can request a new verification email by visiting your Amazon Payments account.
Add and verify a US bank account
Bank accounts can be verified instantly (if supported by your bank) or through a process that can take up to seven business days to complete.
Complete the tax interview
Amazon Payments collects taxpayer information for all account holders.
Add a valid US credit card
If the card you entered upon account registration in Step 1 is valid, no further action is needed.
Amazon's account review
Additionally, Amazon Payments will review your account information to ensure that you meet eligibility requirements. This process usually takes around 48 hours, so please be patient. We’ll send you an email when we receive an update on your account status.
Once you've completed Step 1, you'll be able to see the status of all these other components by visiting your Amazon Payments profile.
If you need assistance verifying your account or confirming eligibility, please contact Amazon Payments here: https://payments.amazon.com/sdui/sdui/contactussend.
If you're not seeing your funds by now, you’re likely logging in to the wrong Amazon Payments account. Make sure that you are logging in to Amazon Payments with the exact same email address and password you used when you registered to receive funds. This may be different from your Kickstarter login, and that’s fine. Once you log in to that account, you should be able to request a withdrawal of the funds to your personal bank account.
Amazon is asking me for my business details, but I don't have a business. How do I set up my account?
Amazon Payments' account setup process (Step 1 - set up to receive funds) will ask you for both your personal contact details and your business name and address. If you're running your project on your own and not as a business, that's fine. Simply use your own name and address. Select your business type as "Individual," and feel free to put Kickstarter down as the website.
Amazon Payments collects taxpayer information for all account holders. This includes entering your birth date and your SSN. Completing the tax interview is mandatory to complete the account setup process.
The Amazon verification statuses are:
This means that there are one or more steps you still need to complete in the verification process. Visit your payments profile to complete them.
Pending Amazon review
Amazon Payments is reviewing your account information to ensure that you meet eligibility requirements. This process usually takes around 48 hours, so please be patient. We’ll send you an email when we receive an update on your account status.
Note that it is possible to be in the "Pending Amazon review" state and then return to the "Action required" state. That's not a problem, just visit your payments profile to see what new information Amazon is asking of you.
Your Amazon account is fully verified.
Amazon has determined that your account is not eligible to receive funds, and your account is closed.
I’m using a corporate bank account and Amazon has informed me that I must fax them a bank statement to be verified. Is this true?
Yes, this is a requirement by Amazon Payments.
How come my Amazon Payments account shows up as verified but on Kickstarter it says I am not verified?
It's quite possible that you have verified a different Amazon account, not that one that is linked to your Kickstarter project. Make sure that you are logging in to Amazon Payments with the exact same email address and password you used when you connected your project to Amazon in Step 1. This may be different from your Kickstarter login, and that’s fine.
If you need assistance verifying your account, please contact Amazon Payments.
In general, funds raised on Kickstarter are subject to taxes. But how much you owe can vary based on a number of factors, including the deduction of project-related expenses. We highly recommend talking to an accountant or tax advisor. They can guide you through your particular tax scenario in the most advantageous way possible.
We can't offer tax advice, but we have compiled a guide for financial professionals who may not be familiar with Kickstarter. This is a great thing to give to an accountant. If you're not an accountant, this is not a great thing to read sober.
Amazon Payments handles transactions conducted through Kickstarter for US projects. Amazon Payments will file Form 1099-K to report unadjusted annual gross sales information for people who meet both of the following thresholds in a calendar year:
• More than $20,000 in gross sales, and
• More than 200 transactions.
You can read more about this on Amazon Payments' tax reporting information page. In general, even if you don’t receive a 1099-K, the funds you raise on Kickstarter are still subject to taxes. We also recommend that you speak to an accountant or a financial advisor for more information.
Creator Questions: Payments — UK Top ↑
There are four steps to setting up the Account section of your project:
1. Set your funds recipient
2. Verify your identity
3. Register your bank account
4. Verify your contact details
I want my business to be the funds recipient for my project, but I don't have a Companies House Number. What should I do?
To run a project as a legal entity, your business or organization must be registered as such in the United Kingdom. If you don't have a Companies House Number, it won't be possible to register as a legal entity.
You can find your IBAN (International Bank Account Number) on your bank statement or in your account details online. If you can't find it, ask your bank — they'll definitely know!
Creator Questions: Troubleshooting Top ↑
Backers have the option to not receive a reward at all. Some of your backers likely have chosen this option. They also have the option to choose a reward at a lower tier than the amount pledged.
If you're having trouble verifying your phone number, please try again following the steps below. If you're using a non-US phone number, remember to include a plus (+) and the country code in front of your number.
To verify via text message:
1. Go to the Account panel on your project.
2. Select "Receive a text message" in the Phone Verification section and make sure your phone is next to you.
3. Click "Start Verification" in the phone section.
4. Wait for your phone to receive the text, then type in the code you see into the box on screen.
If you don't receive the text (please give it a few minutes to arrive), please try to verify via phone call.
To verify via phone call:
1. Go to the Account panel on your project.
2. Select "Receive an automated phone call" in the Phone Verification section and make sure your phone is next to you.
3. Click "Start Verification" and you'll see a code appear on screen. (This is the opposite of the text message method.)
4. Wait for your phone to ring. When it does, type in the code that you see on screen when prompted.
If you don't receive the phone call (please give it a few minutes to arrive), please try to verify via text message or try a different phone number.
If you feel that your project does meet the project guidelines, you can submit an appeal for reconsideration.
In an appeal, you have 500 characters to let us know why you think your project meets the project guidelines and should be reconsidered for launch. A Kickstarter staff member will review your project again and take your appeal into consideration. If your appeal is declined, the process ends there. The project submission in question will be closed, but you can always submit a different project.
Funding for the project stops and all pledges are canceled. Both the project’s creator and backers are notified via email.
No. Once a project has been suspended it cannot be undone.
No. For legal and privacy reasons, Kickstarter does not comment on moderator actions.
No. Credit card rules forbid project creators from paying themselves.
Still need help? Contact us.