Remember, you must log in to verify the exact same Amazon Payments account used when you created your project - all pledges are permanently tied to that account. If you have any questions, feel free to contact Kickstarter customer support, but we've spent a bit of time creating this page so you don't have to wait for our help.
Verifying your email address
When creating your Amazon Payments account, Amazon sent an email with a link to verify your email address. Amazon will not process transactions until that email address has been verified.
To fix:
- Visit https://payments.amazon.com/sdui/sdui/overview and log in to Amazon Payments with the exact same email address and password you used when you registered your project to receive funds (important!).
- Look for the "Verify your email address" link in the yellow notifications box. Click on the link.
- On Step 1 of the next page, use the link to generate a new email verification that will be sent to your email address.
- Find the email in your inbox and click on the link.
- That's it! While you're here, please take a moment to ensure both your bank account and credit card are verified.
Adding a bank account
You must add and verify your bank account to launch your project. To do this:
- Visit https://payments.amazon.com/sdui/sdui/overview and log in to Amazon Payments with the exact same email address and password you used when you registered your project to receive funds (important!).
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Once logged in:
- If you see an "Add a bank account" link in the blue "Enhance your account" box (Image 2A), click on the link and follow the instructions on the next page.
- If you previously started bank account verification (but did not finish), you should see a "Verify your bank account instantly" link in the yellow notifications box (Image 2B). Click on the link and follow the instructions on the next page.
Adding a credit card
Amazon requires accounts to have a valid US credit card on file for verification purposes. To add a credit card:
- Visit https://payments.amazon.com/sdui/sdui/overview and log in to Amazon Payments with the exact same email address and password you used when you registered your project to receive funds (important!).
- Look for the "Add a credit card" link in the yellow notifications box.
- Click on the link and follow the instructions on the next page. (You'll need a valid US credit card.)